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DoubleTree Club by Hilton Hotel Buffalo Downtown – reviews, photos

3.0 of 5
125 High Street, Buffalo, NY 14203
Hotel amenities
DoubleTree Club by Hilton Hotel Buffalo Downtown
Ranked #3 of 18 hotels in Buffalo
4.5 of 5 stars 125 Reviews
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125 reviews from our community

What travellers say about this hotel
  • Valet parking(5)
  • Very friendly(5)
  • Only negative(5)
  • Hotel staff(4)
  • Au Bon pain(4)
  • Free shuttle service(3)
  • HSBC arena(3)
  • King bed(3)
  • Coffee maker(3)
  • Next time(3)
Traveller rating
    52
    44
    19
    7
    3
Only show reviews for Family (28) | Couples (28) | Business (39)
Date Rating
Ohio
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Comfortable, convenient and very friendly”
4 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

I will definitely stay there again. The front desk staff was very helpful - had a few issues with the room key but the staff went out of their way to get us into our room until the lock was fixed.
We were a little confused by the modern street entrance - it really does not look like a hotel entrance but once inside the lobby is lovely. The location was convenient to all downtown attractions but in a quiet area near the hospital. The Au Bon Pain staff was very helpful - more like a full service restaurant than the chain cafeteria I expect from that brand. The only dim note was the afternoon valet... my husband forgot to leave the key - definitely a mistake and it must have inconvenienced the valet considerably judging by the surly reception we got from him. The Morning valet was wonderful.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee Stupski-Pundt, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
17 November 2011
Dear Guest; thank you for providing positive feedback regarding your recent stay with us! We are very lucky to have an Au Bon Pain located inside our hotel. I am glad you were able to enjoy it as well. Should your travels bring you to Buffalo, I hope you will stay with us!
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Coatesville, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Stay!”
5 of 5 stars Reviewed 31 October 2011
2
people found this review helpful

Next time I'm in Buffalo, I will be staying here. My room was spotless, and the staff was
friendly and helpful. There is an Au Bon
Pain restaurant on site which has very good and affordable meal choices. I was on a very tight schedule, and they
really went the extra mile to help me.
Excellent value too. I'll be
back!

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington NC
Top Contributor
69 reviews 69 reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Great Staff”
4 of 5 stars Reviewed 30 October 2011 via mobile

The best thing about the Doubletree is the staff. They are very accommodating,friendly, and professional. The worse thing is that there isn't any wireless Internet. In this day and age, I find it hard to believe that a business hotel like The Double Tree Club does not have wireless Internet. Another really great perk of this hotel is the valet parking and shuttle.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee Stupski-Pundt, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
17 November 2011
Dear Guest; thank you for taking the time to share your experience and thoughts regarding our hotel. Thank you for your kind words regarding our friendly staff! As you may have noticed, all of our rooms are brand new as we just completed a major guest room and corridor renovation. While we have wireless available on our first and second floors within the hotel, we are not 100% wireless as of yet. The good news; we are in the process of having wireless installed! By January 2012, we will be 100%wireless through-out the hotel. I promise you will not have a problem with our wireless the next time you stay with us! Hope to see you soon.
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Toronto, ON
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent value in downtown Buffalo”
4 of 5 stars Reviewed 19 October 2011

Excellent beautifully renovated room close to all the downtown attractions. The in house restaurant breakfast was not good and I would not recommend it. This was my second stay at this location and I wiould stay there again. Excellent value compared to other downtown locations. The hotel is close to Transit to the Arena and ballpark. Staff is second to none at looking after all guest needs. The upcoming addition of WiFi to all rooms will be a welcome in the near future.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee Stupski-Pundt, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
17 November 2011
Dear Guest; thank you for taking the time to share your experience with us! We are getting such great feedback regarding our new rooms…. I love them too! Having wireless in all of our rooms will be a great amenity for our guests’ as well. We are in the process of getting the hotel wired and should be 100% wireless by January 2012. We look forward to seeing you again. Thank you for your business ovek66.
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Perfect”
5 of 5 stars Reviewed 26 September 2011

one of the few not on Kayak, got a good last minute deala dn it was totally worth it. I have enjoyed the stay and would back there next time

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Renee Stupski-Pundt, Director of Sales at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
28 September 2011
Dear Guest; thank you for submitting a review on Trip Advisor. We love getting feedback from our guests! Thank you for staying with us! Hope to see you again as our guest.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

  • Doubletree Hotel Buffalo Downtown
  • Doubletree Downtown Hotel
  • Doubletree Buffalo
Address: 125 High Street, Buffalo, NY 14203
Price range (per night):* INR6,329 - 9,466

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