I recently stayed at the Hyatt Regency Buffalo and experience a small issue with the hot water. And WOW, the staff and management jumped right on it and truly cared about me. I will now only stay at the Hyatt Regency Buffalo when I am in town.

It is called:CUSTOMER SERVICE and they have it!!

Situated downtown in a pretty good area. I found several places to eat/drink around. It is in an old building, but the rooms are up-to-date and everything works fine. I did use the valets, who were very nice but not very fast. One night, there was a huge event happening which made it almost impossible to find a valet and get the car out of my hands. Still, I'd definitely stay here again.

A nice hotel it is down town Buffalo rooms are ok, parking is high but you park accrose the street in a parking deck for 6.00. The breakfast buffet needs work if its free its ok.

Stayed here when we went for friends' wedding in Buffalo. Good location, had tons of fun eating, drinking at the different places downtown. Our room was actually very nice, however went two days without housekeeping, when I complained, they did take $25 off our bill. Someone pulled the fire alarm really early in the morning, which was a bummer, seven flights of stairs without coffee. The valet parking is expensive and really not worth it after realized they were just parking it outdoors across the street. We had a great time in Buffalo, but have stayed at nicer Hyatts.