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Hampton Inn & Suites Buffalo Downtown – reviews, photos

3.0 of 5
220 Delaware Ave, Buffalo, NY 14202
Hotel amenities
Hampton Inn & Suites Buffalo Downtown
Ranked #2 of 18 hotels in Buffalo
4.5 of 5 stars 204 Reviews
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204 reviews from our community

What travellers say about this hotel
  • Chocolate bar(6)
  • Very nice(5)
  • Would DEFINITELY recommend(4)
  • Business trip(4)
  • Free breakfast(4)
  • Hotel room(3)
  • Friendly and helpful(3)
Traveller rating
    120
    65
    9
    3
    7
Only show reviews for Family (40) | Couples (58) | Business (50)
Date Rating
Castle Rock, Colorado
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
“Far better than the Embassy Suites next door; above and beyond service”
5 of 5 stars Reviewed 14 February 2012
2
people found this review helpful

I stayed at this property while on business two weeks ago, and was pleasantly surprised when I walked in the door. I am used to Hampton Inns being somewhat secondary and lower end compared to the Embassy Suites, where I typically stay when I travel. Incidentally, I stayed at the Embassy next door to this hotel last summer, and was told I needed to check out this Hampton next time I was in town. I am so glad that I did.

The whirlpool suite was outrageous for what I paid for the hotel. I am a Hilton Gold member and got a complimentary upgrade, so that was a great welcome surprise to begin with. The room was huge. It had a large entry way where coffee and the closet were positioned, that truly helped it feel like walking into a home as opposed to a hotel room. The large room (probably 22 x 16) had expansive windows, making it seem even bigger. Decor was so warm; I just loved it. My colleagues in the non-whirlpool rooms all complimented their rooms, but when they saw my pad, their jaws dropped. Clearly there is a BIG difference between the standard rooms and the whirlpool suite which is far more than just the addition of the tub.

It had a desk and a very comfy chair and light for reading. Not the usual club -type chair that is so upright that you don't sit there long. It was a chair you'd want to cozy into after a long day to flip through a magazine or read for a while; it had a large ottoman, bright reading lamp and a side table. The whirlpool was easily the largest jetted tub I have seen in a hotel room before, could readily accommodate two people for a romantic weekend. The tub is in the room area, not the bathroom. That made it easy to soak and watch TV and not want to hurry out.

The bed was comfy and I slept very well. My only complaint (which is no minimal, frankly) is that with the whirlpool tubs, you may hear water draining in the pipes from the tub in the suite above you – not an issue, unless the guest is hot-tubbing at 115AM, which happened in my case – it was easy enough to roll over and get back to sleep.

Staff is friendly and very accommodating. I had one issue - with the shuttle - while I was there. The hotel team and management more than made up for any inconvenience, and in fact, they handled it so well, I will return, without a doubt. I was impressed with their proactive approach.

Breakfast was good - again exceeded my expectations. I am used to a lot of pre-packaged selections that you heat in a microwave, this breakfast had warm, freshly- cooked selections. The breakfast felt much more along the Homewood Suites type of breakfast, as opposed to Hampton Inns that I have stayed at in the past.

The Chocolate Bar, which is an attached tapas, sandwiches/ wine/ after dinner drinks type of place, was a great way to finish the day after work or continue the work day into the evening. They have a very fun menu, live music, and while I was there, they had some gals doing manicures which was really cool. The lobby has a very comfortable sitting area with a beautiful, modern fireplace that is a great visiting spot if you are in town with colleagues, or need a meet-up spot.

The pool and hot tub area were lovely and HUGE. I wasn't there long enough to take advantage of it, but wish I'd had the forethought to pack a swimsuit.

All in all, this place is AWESOME! I also hear that through the Spring and Summer months, they close down parts of Delaware street on Thursday and Friday evenings and it becomes something of a pedestrian mall and they have street festivals, etc there. The Hampton is right in the middle of that which would be fun - there are lots of cute bars and restaurants just steps from the front door. If I get to go back, I will –plan for a late week visit so that I can take advantage of the hometown fun out in the street.

Room Tip: Upgrade to a whirlpool suite if you can - its a beautiful, beautiful room!
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Annibananny about Hampton Inn & Suites Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Karmazyn, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review
28 February 2012
I can not thank you enough for taking the time to write such a thoughtful review about your experience. We truly appreciate you noticing the details of the hotel and all of the work our staff does. I also would like to apologize about the shuttle confusion. I am glad that the outcome was a successful one; however it should have not happened in the first place. Again, thank you for your comments and we hope to see you back in Buffalo soon.
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Chicagoland, Illinois
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
57 helpful votes 57 helpful votes
“Filed under 'Things that make you go Hmmmm ...'”
4 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

I don’t make it a habit to review Hamptons because what you see is what you get – as good a quality room for your buck as you’re going to get these days. And the downtown Buffalo property was no exception. The exterior of the hotel was impressive-looking and in a great location. We were here for a Sabres game and the arena is only minutes away. Our room was fine and the boys loved the pool (tho watch out for the slick tiles!). The staff was friendly. Nothing to complain about.

But we had something to file under the category, "Things That Make You Go Hmmmm."

Prior to check-in I pulled up the van to the carport area in front of the hotel entrance, and I swear I wasn’t standing outside the vehicle for more than 5 seconds when a guy RUNS over from across the street and starts begging for money. It’s 10 degrees out with flurries and a nasty wind, and I’m getting hassled pretty good. When I make it clear he’s got the wrong guy, he’s ticked off and glaring at me, but he eventually walks away.

Fine. Didn't expect that to be my Welcome to Buffalo moment, but that’s certainly not the first or last time I’ve been pan-handled.

But after check-in I noticed the hotel’s security protocol is as tight as I’ve ever seen at a chain hotel, and especially at a Hampton. You need to roll down your car window and swipe your room card in order to enter the hotel’s parking lot. Inside the hotel, you also need to swipe your card while in the elevator before the car will take you up to any floor from the lobby level.

Don’t get me wrong: Those are great security features. I wish everybody did this. But they don't. And 5 seconds in and I’m getting full-court pressed by a bum at a hotel that is locked down like Fort Knox? Let’s just say I played it a little more heads-up than usual during my stay here.

Stayed January 2012, travelled with family
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Bob Karmazyn, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review
20 February 2012
Thank you very much for taking the time to review our hotel. I would like to apologize about the immediate approach of someone obviously unwanted when you first arrived. We take every measure possible to make sure that our guests are safe and comfortable at our hotel. That includes elevator and parking access to our hotel guests only via the guest room key. We truly appreciate you choosing us for your hotel accommodations.
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Rochester, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Excellent stay, wonderful place”
5 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

I was attending a trade show at the Adam's Mark hotel, just a 1/2 mile away and after seeing that location I made the call NOT to stay there and booked a room at the Hampton Inn. Not sure how long this location has been open but it seemed brand new. Parking was very good with ample parking right near the entrance. No dark parking garage. Front lobby was very nice and the front desk staff were nicely dressed and very pleasant. Elevators and hallways were very clean and well kept. Hallways were wide and well lit.

My room was very nice. Plenty of space, good lighting, a big bathroom and a wonderful bed. The large flat panel TV, well lit room and large working desk and comfortable chair was appreciated.

I'm on the road over 130 days per year so I spend way too much time in hotels all over the globe. If only all the hotels I stay at were this nice, the travel would be so much less taxing.

I HIGHLY recommend this Hampton Inn and will stay here any time in in the area for meetings.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DrFish71 about Hampton Inn & Suites Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Karmazyn, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review
30 January 2012
Thank you for making the decision to stay with us. You are a well versed seasoned traveler and it is an amazing compliment to our team that you speak so highly of our hotel. We truly appreciate your business and hope to see you soon on your travels back to the area.
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Orono, Canada
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Clean, tidy & good value”
4 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

We visited this hotel for the 5th time to catch a hockey game. The rooms are quiet and comfortable and the location is within an easy walk of the free downtown tram to the arena. The price is good and the breakfast fare has improved. Service throughout has been fast and friendly. Wireless internet works pretty seamlessly and is free.

Room Tip: Personally I avoid rooms near and elevator and on lower floors although street noise has never been...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Karmazyn, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review
30 January 2012
Thank you very much for continuing to support our hotel and our Buffalo Sabres. We are proud that we are able to provide you with the service and amenities that you have come to enjoy. We truly appreciate your business and comments. Thank you. See you soon for your next game.
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Coudersport, Pennsylvania
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Always a great experience at hampton inn..”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Awesome experience in this hotel. Clean and fairly priced.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Karmazyn, General Manager at Hampton Inn & Suites Buffalo Downtown, responded to this review
18 January 2012
To say your experience was awsome is a true compliment! Thank you for choosing to stay with us and review your experience on Trip Advisor.
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Additional Information about Hampton Inn & Suites Buffalo Downtown

  • Hampton Inn Buffalo
  • Buffalo Hampton Inn
Address: 220 Delaware Ave, Buffalo, NY 14202
Price range (per night):* INR9,074 - 15,851

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