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Howard Johnson Express Springfield – reviews, photos

1.5 of 5
1356 Boston Rd, Springfield, MA 01119
Hotel amenities
Howard Johnson Express Springfield
Howard Johnson Express Springfield
Howard Johnson Express Springfield
Howard Johnson Express Springfield
Howard Johnson Express Springfield
Howard Johnson Express Springfield
Ranked #5 of 9 hotels in Springfield
3.0 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    2
    3
    3
    1
    13
Date Rating
Poughkeepsie, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Do NOT stay at this "hotel"”
1 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

I booked this hotel online for me and my 2 kids (one teenager), when I got there, they gave me a room with a double bed not big enough for even just one of us. When I went down to the front desk to complain, the (rude) clerk told me that they could not do anything for me, and suggested that I check out!! Then when I asked for the manager, the clerk deactivated my keycard so I could not get into my room, and called the police on me to have me removed from the premises! I had to stand outside and call the 1 800 number for help, and they were absolutely no help at all. The police told the clerk to let me into my room, and surrender my possesions which were locked in the room. I had to stay the night, I had no choice, but I had to sleep on the floor. Please please please do NOT make the mistake I made and stay here. Besides the rudeness and lack of customer service, this place is loaded with sketchy individuals and is in a bad neighborhood.

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Carol T about Howard Johnson Express Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Sketchy outside, "so-so" inside”
3 of 5 stars Reviewed 26 September 2011

The price and location (closest one to a particular local college where we were attending homecoming weekend) drew us into this motel. The first-floor rooms are all direct entry from the parking lot. Most are in an L-shaped building attached to the lobby, while several rooms are in a separate building across the parking lot. A handful of rooms are upstairs. While the second floor sits above the front desk part of the main building, there is no direct connection to the lobby... you have to go down the stairs and outside before you can go back towards the front desk. Next to the main lobby, a smaller room has laundry, some vending and the motel's only ice machine.

When you first pull in, the property looks pretty sketchy... some people milling about the parking lot gave us the impression they actually live at this motel. The building itself looks a bit outdated. But when you go inside, the room (at least the one we got) looked pretty good at first glance. Perhaps the only major complaint I have was that the carpet was horribly dirty... well overdue for a visit from the Rug Doctor, as a regular vaccuum cleaner would not be enough. Did not touch the floor with my bare feet at all -- socks or sandals were in use at all times.

Just a few other minor complaints, but not "deal breakers" in my book considering the prices paid:

1) Rooms weren't soundproofed well... walking up and down the hallway, and even once inside our room, I could hear noise... not sure if it was just people watching TV or having an argument or what, but I could hear something.

2) Wi-Fi is free, but you need to get a username and password from the Front Desk. What they don't tell you is that the Wi-Fi system is "smart" enough to allow only one device per username. Since we each have our own laptop, I had to go back down to the Front Desk to get my own Wi-Fi password.

3) They have these nice, large, flatscreen HDTVs in the room, but the cable is not in HD. I'm kind of an "HD snob" when it comes to watching television... and it always annoys me to see a low-def picture being stretched to oblivion on a huge HD screen.

4) Breakfast is free, but not spectacular. We got bagels, coffee and danishes. Bagels were good. Coffee was "so-so" and the danishes were terrible.

Overall, not bad considering the bargain basement prices... honestly was expecting it to be much worse when we first pulled up. Considering the larger hotels closer to downtown would have charged more for the room, and likely would have charged more for parking, Wi-Fi and breakfast, this really isn't such a bad deal if you're simply looking for a place to sleep and shower.

Room Tip: Second floor is stairs only -- did not see any elevator, lift, ramp, etc., so if you're handicap...
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pnaw10 about Howard Johnson Express Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Moline, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Don't judge a book by the cover...”
4 of 5 stars Reviewed 3 July 2011

When we pulled up, we wondered what we had gotten ourselves into, as it appeared it was an older motel with only rooms with outdoor entrances. However, the man working at the front desk was very friendly, our room was close to the parking lot (on the 2nd floor with no immediate outside entrance), and the room was great. It was very clean, had a nice flat screen TV, and the bathroom looked newly updated. The only bad part was that we had two double beds.

The location was great. We ate at the Applebees right across the street. There was also an Olive Garden and several other restaurants within walking distance. The breakfast in the morning had a variety of rolls, bagels, and cereal. We would definitely stay here again!

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BBSL_2010 about Howard Johnson Express Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Much Better Than Expected”
3 of 5 stars Reviewed 28 November 2010
3
people found this review helpful

I'm usually more cautious, but in a hurry I booked this hotel as the price for a jaccuzi room was by far the best in area. Then I read all the bad reviews and wondered what I had gotten us into!! My husband and I decided to keep the reservation and take our chances. We were very pleasantly surprised. Our room was very clean and all our linens were fresh. The front desk staff was friendly, efficient and helpful in giving us extra towels. Our jacuzzi was clean and operational, no issues at all. Our room had a fridge/freezer larger than most you see in hotel rooms.The breakfast was not fancy, but the bagel and coffee I had were fresh and tasty. We were traveling to Eastern MA for the holiday and this was a stop over, so the only inconvenience is that it's right on 20, but a little bit of a drive from I-90. It wasn't a ritzy neighborhood, but I didn't see anything that made think it was a bad neighborhood, either. We felt safe, the room was clean and comfortable. Not plush, but hey, it's an economy hotel. If you want 3 star, you'll be disappointed. If you want an economical way to enjoy a little romance before three days with the grandkids, their jacuzzi room fits the bill.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask htbharry about Howard Johnson Express Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewiston, ME
1 review
“Loved My Whirlpool”
3 of 5 stars Reviewed 1 March 2010

We decided to go to a family party 3 1/2 hours from home. Grandparents took the kids so we got a night out. The only reason I picked this hotel was becuase it had a whirlpool in our room for $100. The place looks pretty run down and not in a great area but there was lots of shopping and dining around us and our room was clean. Our room did have a separate sitting area/kitchenette and a nive King sized bed. Plus, we parked right outside our door.

  • Stayed February 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask MaineG1rl about Howard Johnson Express Springfield
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Additional Information about Howard Johnson Express Springfield

  • Howard Johnson Springfield
Address: 1356 Boston Rd, Springfield, MA 01119
Price range (per night):* INR3,112 - 5,780

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