The hotel assured us there would be free shuttle service from the Alaska ferry terminal when the ferry arrived at 2 AM but the shuttle was nowhere to be seen. (Turned out it was neither free nor available). We hitched a ride with a fellow passenger to the hotel. When we complained to the hotel staff about our disappointment, we were told "it is not our fault" and would not take ownership of their broken promise.
Nevertheless, our room was huge and comfortable and the hotel was centrally located. The WiFi was unreliable in our roomso we used the public free terminal in the lobby - also erratic. Again, "it is not my fault" was the reply!
We would recommend but with caveats.
