My husband and I chose this B & B based on reviews. First I would note this B&B has been in business 25 years and only has 11 reviews. Positives: Location and calming view. Negatives: the breakfast was a joke. The owner brings you stuff so you can supposedly make your own breakfast. Personally I go on vacation to not cook. But anyway, fine. The bad part was she did not even give us milk or OJ or even jam for the toast. We got half a dozen white eggs, Koolaid that tasted like paint, white toast and some raisin toast, white sugar and some butter -- that is it. Oh, and some half and half for the coffee if you choose to make it. So after the first night we ate at a local diner. Other cons, the owner did not even check with us after the first night if we needed anything. I found this odd. She dropped off eggs first night and was gone. We have stayed in many B & B's and for the amount of money she charged in the dead of winter I would have expected a decent breakfast, perhaps a radio/music in the cottage and some shampoo perhaps (I forgot mine and it would have been nice to have the little bottles most places offer.)
All in all the location is lovely and it has a nice trail to walk nearby, the cottage is private and the view really pretty. However, I felt it was over priced for the service or quality. Bed was comfortable enough and cottage was fine. Handy to have a kitchen. However, again, would have been nice of owner to change trash bin liners or check to see if we need anything for breakfast after first night........would not go again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2011
After reading this review I sent an email message directly to this recent guest:
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I am so sorry to hear that your stay in the cottage was disappointing to you. Your review on TripAdvisor really shocked me.
I would have been glad to have helped you in any way, if you had let me know. I did say to let me know if you needed anything, and also this is written in the information book I have on the kitchen table (with my phone number so guests can call me using the cottage phone). I deliberately give my guests privacy in the cottage, so I don't go over to the cottage every day unless I am asked.
It does state on the website, that food is left in the cottage for breakfast, but breakfast is not cooked for guests. I try to make the breakfast selection as full as possible, giving you fruit, bread (it was sourdough bread and the good raisin bread I buy), eggs, juice (it was cran-raspberry juice not kool aid, which I have not had since I was a child), raisin bran, homemade granola, oatmeal, real butter, freshly ground french roast coffee (two drawers full of herbal and black teas), and yes, half and half as an upgrade from milk. I don't leave milk anymore for the cereal, as everyone wants a different kind of milk. The half and half is an upgrade, to use for coffee or cereal. People rarely drink milk, so the half and half solution has evolved over the years. I have never had anyone complain about the breakfast, in fact most people tell me how they love what I give them.
There is shampoo in the drawers in the bathroom, along with shower caps, conditioner, lotion, organic shower soap, little soaps and a hair dryer.
There also is a CD player in the living room so guests can play music if they want to. I have no way to get radio stations here as the signals do not reach Three Rivers. There is a full selection of music from Dish Network with over 20+ stations to choose from that play only music.
I am not sure what the connection is between 25 years as a bed and breakfast and only 11 reviews. I have many guest books full of reviews, that are there to read in the cottage. It has only been in the last several years that the travel industry has been online. When I first started there was no internet at all, and I was listed in over 10 bed and breakfast books, having been chosen by the authors. Not everyone takes the time to go online and write a review. Plus I have only one "room" essentially and four weekends a month (when most people come) so I don't have a big number of guests. Some of the other bed and breakfasts in town have 5 rooms or more, so they have a bigger number to gather reviews from.
I have not changed my rates for the cottage in almost five years, and the majority of other bed and breakfasts in Three Rivers have higher rates than me. There are two that are lower than me, but they give you a room in a house. I give you a private house.
After reading about your experience, I am going to make sure I make it as clear as possible to guests to let me know if they need anything at all. I had no clues from you that you were unhappy, you seemed just fine to me. Again, I wish I had known about your unhappiness, as I would have done my best to help you.
I see my cottage as a service for people who need a respite from their busy lives. I have spent a great deal of time and thought to make it comfortable, well-equipped and a good experience. It pains me that it was not so for you.
I am sorry if this email is odd in any way. I have never written one like this before, because I have never had the need to write one before.
Your review has affected me deeply.
And, I add this here as a response to this review:
I see my guest cottage as a special gift and service for people who benefit from coming here for a connection with nature and mountains. I have spent a great deal of time and consideration to make it comfortable, well-equipped and a pleasant experience for guests. Everyone has different expectations and I realize that not everyone can be pleased. I take comments personally, because I personally do all the chores in creating this bed and breakfast experience, from website creation, to bleaching the bathroom spotless (from my training as a registered nurse), to bringing the breakfast over in a picnic basket (the reason these guests saw me just bringing eggs was because I had already brought the rest of the breakfast over and I forgot my little wire chicken that holds the fresh [white] eggs), to providing wireless internet and choosing the books for the special reading library in the cottage (including the little lighted Christmas tree and decorations that were out for these guests). It is hard for me to hear that someone was not happy here.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC