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Holiday Inn Express Saugus (Logan Airport) – reviews, photos

2.5 of 5
999 Broadway, Saugus, MA 01906
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Holiday Inn Express Saugus (Logan Airport)
Holiday Inn Express Saugus (Logan Airport)
Holiday Inn Express Saugus (Logan Airport)
Holiday Inn Express Saugus (Logan Airport)
Holiday Inn Express Saugus (Logan Airport)
Holiday Inn Express Saugus (Logan Airport)
Ranked #2 of 6 hotels in Saugus
3.5 of 5 stars 149 Reviews
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149 reviews from our community

What travellers say about this hotel
  • Free shuttle(7)
  • Very clean(5)
  • Next morning(4)
  • Rental car(3)
  • Friendly and helpful(3)
  • Logan airport(3)
Traveller rating
    25
    59
    22
    23
    20
Only show reviews for Family (19) | Couples (45) | Business (29)
Date Rating
NY
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
49 helpful votes 49 helpful votes
“OK - Could have been better, could have been worse”
3 of 5 stars Reviewed 17 December 2011
3
people found this review helpful

I base all of my reviews on what I expect from that chain. I will not review a Motel 6 and base my expectations on a four-star hotel.

This was my first stay at this property. I don’t understand any of the complaints in previous reviews.

Parking: Free parking. Finding a spot can be an issue if the hotel is busy. The night I was there, I got the last open spot and that was only at 8pm

Check-in: Fast, friendly and easy!

Getting the type of room I request: No! I reserved a king and was given two fulls.

The Room: A typical Holiday Inn Express

Heads up! The sink is not in the bathroom. It is in the hotel room space. You walk in, there is the closet and then the sink. The sink is nice size and well lit, but if you are sharing your room, you cannot use the sink and not disturb the person with you.

Bed: Just OK. They say their pillows are soft and firm but they all seem the same to me, which is not good. They are all too thick.

TV: Disappointing. It is an old tube TV. That is not the issue. The lack of channels was the problem. Less than 30 channels. That is ridiculous today.

Bathroom: Very small. Average lighting. Shower/tub combo. Adjustable shower head and a curved shower curtain

Room Cleanliness: Clean,

Temperature control: I did not use it.

Outside sound: Minimal! I had an adjourning room so I heard the people next door but it was not that bad. Of course you hear the occasional door closing out in the hallway. (If you are reading this review you have stayed in a hotel before. Help cut down on slamming doors by slowly closing your door and not letting it slam shut)

Lighting: My pet peeve in hotels is lack of lighting. The light in the room was more than adequate.

Work Space: Nice desk and office chair with a lamp.

Internet: FREE - wireless. It was hard to access at night but easy to access in the morning.

Restaurants: Typical, free HIE breakfast. Very nice and large area to eat that was well maintained.

Gym: Small with three recumbent type machines.

Pool: Yes, small and outdoors

Elevators: Two and they are fast.

Location: Very convenient on a major road. Easy to get too. Lots of stores and restaurants nearby.

Would I stay here again? Yes at the right rate.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TravelGuyNY64 about Holiday Inn Express Saugus (Logan Airport)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Director of Sales at Holiday Inn Express Saugus (Logan Airport), responded to this review
6 February 2012
We are glad that you did enjoy most aspects of your stay. Parking, our parking can get full sometimes but we do have additional parking in the garage next door. Next with check in our front desk staff wants to make it as easy as possible for the guest. With the TV we are actually in the process of putting in newer TVs in all the rooms most of them have it we are just finishing the last of them up. Also with the channels we are looking into another package that has more channels as well. The issue about your room type we are very sorry that you did not get the king bed you requested. You should have been notified at check in that the room type you requested could not be fulfilled. But we are glad you did enjoy our complimentary hot continental breakfast hopefully you were able to enjoy our new addition of pancakes. Hopefully if you stay with us again these changes will be done and make your stay more enjoyable
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Duxbury, Vermont
Contributor
17 reviews 17 reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
“Great value, but not close to airport”
4 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

We stayed here, because we needed a place to leave our car while on a week's vacation. They had the best value for stay-and-park packages of any hotel I found. We ended up staying the night before our flight and the night we arrived. Parking was free in their contracted garage in front of the hotel.

This hotel was much nicer in the inside than it first appears from the outside. The lobby and dining room areas are decorated with comfortable contemporary style furniture. There was a good variety of pastries, cereals and fruits for breakfast. I loved the pancake machine.

The staff can best be described as efficient. They took our wake-up call. They scheduled us on the first shuttle to the airport. They got us checked in quickly. When we went into the room, it was obviously not cleaned up. The bed was crumpled and there were used towels on the sink. They immediately gave us another room.

Although it's right on Route 1, the traffic noise did not seem to be bothersome.

My biggest criticism would be that calling it's location "Logan" is a bit misleading. It takes about 20 minutes to get to the airport. But for the price and the value, it's worth the ride. I'd stay here again if I needed to park my car somewhere safe.

Room Tip: Ask for a room away from Route 1.
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask puchochot about Holiday Inn Express Saugus (Logan Airport)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Director of Sales at Holiday Inn Express Saugus (Logan Airport), responded to this review
6 February 2012
We were very glad that you got to enjoy our park and fly packages it is a good value and saves you from driving to the airport. We are also very happy that you did get to enjoy our new addition of breakfast. Also, we are only 8 miles away from the airport but it does seem like a long time depending on the traffic flow in the mornings. But we are very sorry that the first room you were checked into was not clean.
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Mississauga, ON
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good Stay”
4 of 5 stars Reviewed 16 December 2011

Hotel was ok, fairly close to Logan, lots of amenities around. Walking to restaurants, etc. was not good. No sidewalks. One thing I didnt like was that the exit off the highway was very tight to get on and off. It was like a race track trying to merge with traffic. The hotel employees were friendly. The room was nice. They upgraded me so that was a nice surprise! Parking was not great, but sufficient. Breakfast buffett was poor. It was a good stay. Price was cheap.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask putzboy about Holiday Inn Express Saugus (Logan Airport)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Director of Sales at Holiday Inn Express Saugus (Logan Airport), responded to this review
6 February 2012
We are very sorry that our breakfast buffet was poor we try to keep it as appetizing as possible with the numerous choices we have. Sometimes the highways around here can be confusing and sort of like a race track if you're not from the area. But we are glad you liked our prices it is much cheaper than staying in downtown Boston.
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New York City, New York
1 review
2 helpful votes 2 helpful votes
“BED BUGS BEWARE!”
1 of 5 stars Reviewed 24 November 2011
2
people found this review helpful

I never thought I would be writting this; I always check the reviews of others stay before booking a hotel.
BEWARE BED BUGS and more bugs! The hotel is infested. I was awaken by bites at 2:30 am. I washed myself down with a disinfect and changed beds. if you don't want to be attacked in your sleep, choose a different hotel. I was bitten and now my finger is swollen tight with pus oozing from it.

Stayed November 2011, travelled solo
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Ask song a about Holiday Inn Express Saugus (Logan Airport)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Director of Sales at Holiday Inn Express Saugus (Logan Airport), responded to this review
6 January 2012
We are very sorry that this had happened to you. Our hotel is checked regularly for bed bugs and the rooms especially are cleaned thoroughly everyday by our housekeeping staff. This is done to prevent and make sure that these issues do not happen. We unfortunately do not know what bit you and are very sorry that had happened you.
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“Great value for park and fly deal.”
4 of 5 stars Reviewed 17 November 2011 via mobile

10 min to Logan, free shuttle to and also return from Logan. Continental breakfast is fine, rooms are clean, only thing-sink is outside bathroom in room.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ptowngirl1616 about Holiday Inn Express Saugus (Logan Airport)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressSaugus, Director of Sales at Holiday Inn Express Saugus (Logan Airport), responded to this review
6 February 2012
Our rooms are very clean. Housekeeping meticulously works on the rooms to make sure they are spotless for our guests. Our park and fly package is the best deal because you can leave your car and not have to worry about renting a car to get to the airport the shuttle is very helpful especially those going into downtown Boston.
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Additional Information about Holiday Inn Express Saugus (Logan Airport)

999 Broadway, Saugus, MA 01906
Price range (per night):* INR7,614 - 10,449

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