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Inn At Santa Fe – reviews, photos

2.5 of 5
8376 Cerrillos Road @ I-25, Santa Fe, NM 87505 (Formerly Sleep Inn)
Hotel amenities
Inn At Santa Fe
Inn At Santa Fe
Inn At Santa Fe
Inn At Santa Fe
Inn At Santa Fe
Inn At Santa Fe
Ranked #19 of 60 hotels in Santa Fe
4.0 of 5 stars 215 Reviews
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215 reviews from our community

What travellers say about this hotel
  • Very clean(17)
  • Full breakfast(12)
  • Hot tub(9)
  • Friendly and helpful(8)
  • Outlet Mall(8)
  • Only complaint(5)
  • Will definitely stay(5)
  • Good value(5)
  • Rooms are small(5)
  • Queen beds(4)
Traveller rating
    111
    64
    21
    11
    8
Only show reviews for Family (37) | Couples (84) | Business (35)
Date Rating
Savannah, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Wonderful Inn Experience!”
5 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

We had the opportunity to stay in this lovely Inn 2 nights. The rooms are nice, beds comfortable and staff extremely friendly and accommodating. Included in the price of the room is the managers reception including a glass of wine or beer with appetizers and a full hot breakfast. The scrambled eggs which were different both days were delicious. I would highly recommend this Inn on your next trip to Santa Fe.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calhan,Colorado, United States
1 review
“We want to go back...”
5 of 5 stars Reviewed 14 January 2012

I have stayed at Inn at Santa Fe twice and both times it was the best time ever! It is beautiful, clean, good food, and great rates! We will be going back:)

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
3 helpful votes 3 helpful votes
“Worst GM ever! Filthy place”
1 of 5 stars Reviewed 11 January 2012
3
people found this review helpful

I wouldn't recommend this hotel to anyone! The rooms are small and smell. They have a bed bug problem due to the fact they let pets stay in all rooms; no specified rooms for pets. The free drinks are a joke, poor selection of wine and beer. The restaurant food is terrible, seems like they found someone off the street and offered them a job. I took one bite of the spaghetti and felt ill. Next time I visit Santa Fe I will stay downtown since the hotel wasn't really a value and the location is terrible. I will NOT recommend this hotel to anyone.

  • Stayed November 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Victoria Bruneni, General Manager at Inn At Santa Fe, responded to this review
27 January 2012
Dear Valued Guest,

I thank you for taking the time to post a review of the Inn at Santa Fe. We value your concerns. We would like to address a few of the issues noted in your review.

In reference to the mention of bed bugs. Our hotel is inspected for bed bugs regularly to ensure the safety of our guest. With the rise in reported cases we have a safety nets in place to ensure our guest rooms are free of bed bugs. Additionally bed bugs are not associated with pets as mentioned. We have designated pet rooms allowing us to deep clean the rooms after our guest with pets depart. We access a pet cleaning fee to allow us to ensure each room is treated after departure.

Inn at Santa Fe offers an excellent selection of complimentary beer and wine and have additional options for you to purchase. We offer a variety of beer from the Santa Fe Brewing Company which is the state’s most popular locally brewed beer.

We are so sorry that you were not satisfied with your stay here.

I ask that you reach out to me at the hotel so that we can resolve any outstanding issues from your past stay. We take our guest satisfaction serious and hope that you give us a second chance. We pride ourselves on excellent customer service and apologize that we were not able satisfy you on this stay.

Please feel free to contact me directly so that we can try and resolve your concerns.

Thank you,

Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmond, Oklahoma
1 review
“What a great place to stay over the holidays!”
5 of 5 stars Reviewed 27 December 2011

The Inn at Santa Fe has to be one of the very best places we have ever stayed! It was consistantly superior. We stayed 5 beautiful days there. The positive reviews that I have read about it tell it all. The staff is so friendly and knowledgeable. The rooms were kept extremely clean and the custodial staff was so efficient and always smiling! We were NEVER bothered by "outside noise" in our room. Each day that we were there(including Christmas Day) we had a delicious brunch in the lovely dining room...with a fire in the fireplace. It was a hot breakfast...with the "usual" fare...including waffles and MORE. The wait staff was busily keeping the food hot and ready as new guests came to eat. We made many new friends, as the guests were all quite friendly also. I can not say enough about the Inn. We will definitely make reservations there again. (it's also a walk away from the Outlet Mall, ladies!) It is an easy trip to the Plaza area. When in Santa Fe, I highly recommend that you stay at the Inn.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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El Paso, Texas
1 review
“5 kids under the age of 6!”
5 of 5 stars Reviewed 23 December 2011

The entire staff went out of their way to make our 2-day stay pleasurable. The breakfast and dinner hosts blew our socks off. They worked so hard and had such nice manners. They treated us like first class guests, even with our group of small children. Wonderful people and we WILL be back. It is not about the size, or location, it is about good people!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Inn At Santa Fe

  • Hotel Santa Fe
Address: 8376 Cerrillos Road @ I-25, Santa Fe, NM 87505 (Formerly Sleep Inn)
Price range (per night):* INR5,145 - 8,332

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