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Hampton Inn Santa Fe – reviews, photos

2.5 of 5
3625 Cerrillos Road, Santa Fe, NM 87505
Hotel amenities
Hampton Inn Santa Fe
Ranked #23 of 60 hotels in Santa Fe
4.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    27
    28
    16
    11
    4
Date Rating
Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent Customer Service. Nice Hotel.”
5 of 5 stars Reviewed 21 January 2012

We stayed at this property for seven nights. When hotels.com made an error in our booking, we had to spend one night in a smoking room that was too small to accomodate our family of 5. The Hotel manager was quick to arrange for us to have a larger, non-smoking room at no extra cost for the remainder of our stay. The hotel is professionally run, has kind and courteous staff and is very clean. The breakfast was very nice and had some form of eggs, potatoes and breakfast meat as well as waffles, cereal and fruit every day. We would highly recommend this hotel.

Room Tip: For families and people with a lot of luggage, the King Suite is a good choice.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GueraSanny about Hampton Inn Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, Manager at Hampton Inn Santa Fe, responded to this review
31 January 2012
Thank you for your excellent review, we are so excited that you had such a great experience with us in Santa Fe. We pride ourselves in excellent customer service and is nice to hear that we were able to deliver that to you. We hope to see you again soon when in Santa Fe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
1 review
“Review”
5 of 5 stars Reviewed 14 January 2012

Convenient location, very nice people, clean, convenient for business and pleasure trip

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Juan A about Hampton Inn Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, Manager at Hampton Inn Santa Fe, responded to this review
31 January 2012
Thank you for your compliments on our nice staff, our location is really great when visiting Santa Fe! We are close to numerous great restaurants and within easy reach to all Santa Fe has to offer.
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Philadelphia, Pennsylvania
1 review
“Great Staff!”
5 of 5 stars Reviewed 2 January 2012

We satyed for 6 nights between Christmas and the New Year. The desk staff Mike, Eric and Marlene were all very friendly and knowledgeable. The housekeeping staff Betty, Leticia and Soraya who serviced our room were also very friendly and effective. I do not unfortunately remember the name of the Breakfast Hostess who was also very friendly and helpful.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gil J about Hampton Inn Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, Manager at Hampton Inn Santa Fe, responded to this review
4 January 2012
Thank you for your excellent review, we are excited that you had such a great experience. Thank you for acknowledging our friendly staff. We pride ourselves in friendly service. We hope to see you again soon next time your travels bring you to Santa Fe!
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duluth
1 review
“Super 8-ish Hampton Inn”
2 of 5 stars Reviewed 28 December 2011

It is more like a super 8 with a Hampton bed in it.

Small, out of date, broken light switch, light bulbs are 2 different colors, HVAC automatically pumps cold air in to room in 10 second random blasts if it is not actively heating. Heating 'auto' is broken so it is heat always on or always off.

Desk staff never even acknowledged me, not even a 'merry Christmas' on Christmas morning, they did like to tal to each other though.

Breakfast was bad, tator tots, limp cheese bagel things with no staff looking after it so it was lacking half the stuff that should have been there.

The cleaning ladies were very nice, the rooms clean, the bed comfortable.

I have stayed at a lot of Hampton Inns and seek them out, this was the worst one I have ever stayed at.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask K G about Hampton Inn Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, Manager at Hampton Inn Santa Fe, responded to this review
2 January 2012
Thank you for your compliments on our housekeeping staff, we pride ourselves in friendly service. However, I do apologize about the desk staff not being up to our standards. We are reviewing the procedures taking the necessary steps so that this kind of incident will not happen again. About the HVAC we have checked them all and set them up to the right setting so that auto will be working. Once again, we apologize for the bad experience but I would like to emphasize that we are grateful for your business and hopefully you can continue using our Hilton Hotels as your preference of lodging.
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Windsor, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
“Older Hampton”
3 of 5 stars Reviewed 5 December 2011

Not a great location on a busy road into Santa Fe. All the larger rooms seem to be on the hotel front and our room 204 overlooked the lobby roof so no view at all. Poor room layout with coffee making not in bathroom but above the cupboard and previous spills had affected the draws below. Carpet needed a clean. The washing area was in the bathroom offering privacy unlike some Hampton Hotels with the washing area in the main room.
We experienced a lot of door closing noise on the first night and from ice Machine use - so not a great stay and no plans to return – other and newer hotels nearby.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask youngfletch about Hampton Inn Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcosPerez_GM, Manager at Hampton Inn Santa Fe, responded to this review
2 January 2012
I am sorry to hear we did not meet your expectations. We do have many loyal guests who feel our location is ideal for easy access to all of Santa Fe's attractions. Thank you for pointing out the issues in the room and we have rectified the cleanliness issues. Hopefully, you can give us another chance, we really appreciate your review.
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Additional Information about Hampton Inn Santa Fe

  • Santa Fe Hampton Inn
Address: 3625 Cerrillos Road, Santa Fe, NM 87505
Price range (per night):* INR5,368 - 9,786

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Hampton Inn Santa Fe
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