Perhaps it was the high volume traffic of Indian Market weekend, but we were unhappy with the cleanliness and upkeep of our room. Although the hotel is attractive outside and the room is pleasant enough in appearance, there were several clumps of black hair on the carpet outside the bathroom, showing that the vacuuming didn't make it that far; a bulb was burned out in the bathroom light; and the entire peephole fixture was missing, leaving a 3/4-inch hole in the door you could look through into the room from outside. Although hotel staff were pleasant and efficient on both check-in and check-out, nobody asked if we enjoyed our stay, a great way to get feedback from folks that could improve service, and the response when I explained the problems was a simple "I'm sorry" rather than any indication they would fix the problems for the next guest. The hotel is well-located, but we won't be back.
- Garretts Desert Hotel
- Garretts Desert Santa Fe
