--terrible customer service after I cut my foot open on their pool--
Was already a tad disappointed by the fact that the swank surroundings only offered a single hottub, tiny cold dip pool and wee sauna. ( we've been to much nicer spas in Quebec, Spain, and banff)
Then I went to the bathroom and noticed my sandal was filled with blood.
Went directly to the desk for help and was told to sit and wait for security. Very little concern beyond asking how it happened. Distracted by the pooling blood, I couldn't remember. While waiting --twenty minutes-- for a bandaid and disinfectant I remembered slipping as I stepped into the hot tub... It's got a rickety (style vs substance) wood handrail, no steps and the wood bench has slats that I slipped through.
Frank, the security guard, was very kind when he arrived, was sympathetic, concerned, and tried to cheer me up.
The manager on duty (young man with long hair) was awful.
He didn't ask how my foot was doing, just looked irritated that I'd asked to speak with him at check out.
I calmly said that under the circumstances I didn't think we needed the pay. He said he didn't see why not since it wasn't their fault.
Wrong answer. At that point, you're supposed to be grateful that I didn't make a huge fuss and say you hope I will come again. But clearly, he doesn't understand how to deal with problems.
I explained that we had only been there for 20 mins when the night was ruined and that it was their fault because I'd slipped in the tub.
At this point he accused me of lying and it devolved from there -- he snootily offered to 'meet you halfway' and then said I was threatening him when I got upset, said, fine then I'll be writing a dreadful review.
He eventually agreed to 'comp' us -- after my husband used the example of a Toyota recall to explain that hidden defects or dangers are still a problem that businesses need to resolve - but it was an unnecessary argument that left us with an even worse impression.
If you're careful you'll likely avoid getting hurt, but frankly even without this ugly experience I was thinking it wasnt worth a trip. Try someplace else instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC