This was a first stay for three of us so we had nothing to compare it to - so we loved the property with a few exceptions. The positives: Check-in was efficient for two of us and slow for other two, but we believe the young lady was still in training. You would think that when one person makes all the reservations the rooms reserved would all be in the same place on the same floor - it always seems highly inefficient that this chore is not done when you arrive, but since most hotels have this inefficiency we cannot give them a bad rating for this oversight. The rooms were very nice, clean and love the walk-in showers in the King Balcony Rooms (not sure which rooms offer this amenity but think others do.) Beds are very, very comfortable. The Red Sage serves a wonderful meal, with good but not perfect service. The hostess was a little snobbish when she seated us (we were dressed tourist, not fine dining) but changed her attitude when she realized our dinner tab was going to reach $300.00 dollars, then our tourist clothes seemed to be OK and she became more pleasant. However, the wonderful meal and presentation overrides her snobbishness and the waiter’s lack of training. The negatives: A little mold in the shower - this is a sign of poor housekeeping so may be an issue down the road. Also one of the rooms did not have all the bathroom amenities - again an oversight by the housekeeper. Another housekeeping issue: The fourth party had stayed on the property before and went for a massage. They were not ready for her and made her wait with no explaination. When she questioned what was going on they informed her that they had no house coats washed and ready for her, towels also were still not laundered so they were running around looking for towels, she asked for a lite touch and the women kept massaging too heavy and then would say she kept forgetting when our friend would point out that she was uncomfortable. The breakfast at the Mica Restaurant was very, very good - but service was slow to nonexistent. We did not tip and noted on tab the service was terrible and the waiter actually came over to snap at us that he waited on us even through it was not his table!!!! Then stomped off - so not sure what that meant!!!!! The did run out of buffet food and were very, very, very slow to replace. So their terrible service made what could have been a wonderful breakfast, not so nice. The Parrot buffet was good but not excellent. Food could have been temperature hotter, but there was a wonderful variety and satisfied all. Service again was terrible. We finally had to clear off our own plates and put them on a clean table. Glasses were not kept full of water or tea. At the Mica it looked like they may have not had enough waiters, but that was not the issue at the buffet. The Casino had great slots that were fun to play and a great variety - except in the non-smoking rooms. Here you got machines that we have not seen for a year or so. It was like if we did not smoke - our entertainment is not considered. It always amazes us that the Native American Casino's discriminate non-smokers. One last negative - for some reason they put the headboards on side by side rooms on the same wall - thus a romantic couple kept one of us awake all night!!!!!! Would not expect this error to be an issue in a high end hotel (or in a chain that wants to be considered high end - I don't because they have too many mediocre to poor properties). However, we are looking forward to our next visit - we just hope that the negatives, like the housekeeping errors and poor dining staff training does not get any worse!!!! These are signs that money is not being put back into the property and that staff training for customer comfort is not a priority!!!!!!
Ask for a room that is not facing the parking lot
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC