We checked into the Cypress room over this past weekend. The hotel was close to the ferry which was important to us as we had elected to not bring our car. The outside was not impressive at all. There was no ambience, no warm, inviting atmosphere. The front desk clerk, however, was warm and welcoming and made our check-in painless and efficient even offering left over scones from breakfast. Our room was at the top, three flights of narrow, steep stairs. The landing was so small that as another guest came out of his room, we had to back down the stairs to allow him passage around us. Ok, quaint we thought. Then we entered our room. Small...almost claustrophic with an angled ceiling and it was stifling hot. We immediately turned the thermostat all the way down, but there was no way to turn off the heat. The index was reading 82 degrees. We stayed just long enough to thin our packs and get back outside thinking it would be cooler in the evening. We started to mention how hot it was in the room as we went out, but other guests had arrived and the lobby was very congested. We came back later in the afternoon to freshen up for dinner and again the room was stifling. We tried opening the one window in the room which was mostly blocked behind the bed, but it had a security lock on it and we couldn't. We had the ceiling fan on, but again the thermometer read at 80 degrees. When we came back after dinner,there was no one at the front desk. We decided to open the small refrigerator in the room and we did leave it open all night to cool the room down. We did get it to 76 degrees and slept under just the sheet and with the fan going. The fan, unfortunately was out of balance and made a heck of a racket, so we used the complimentary ear plugs. We wanted to stay for the breakfast on Sunday morning, but by 5 am we were so ready to get out of there, we took a quick shower and headed into town for breakfast before catching the early ferry back to Anacortes. We will not stay here again. It was quiet, the staff was pleasant and accomodating, the location is perfect at 35 1st Street just a block up and over from the ferry, but the smallness of the room combined with the heat and stuffiness made for a very unrelaxing and unpleasant experience for us both.
Do not take any room at the top as heat rises and you will smother.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 March 2012
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I'm so sorry we didn't live up to your expectations.
The Bird Rock is a historic building, built in 1891, and is one of the oldest hotels on the island. We are proud to preserve such a unique piece of island history, but I agree, it has its limitations. We aren't allowed to alter the outside much. Even though in the summer with our amazing gardeners doing their magic it is quite lovely to sit on the patio among seasonal flowers zipping a margarita in the sun.
Having been built at a time when hotel rooms, living spaces in general, were much smaller, makes for some funky corners, small stairways and weird nooks. We hoped to capture the charm of the historic building and combining it with modern amenities and comfort. I'm sorry it didn't work for you.
As for the heat in the room, the fan and the window: that is just unacceptable. Thank you for bringing all this to our attention. I'm so sorry you had to suffer through what doesn't sound like a pleasant night at all.
Please contact me and we'll figure out a way to spoil you in a well ventilated, spacious setting.
Thank you for taking the time to let us know about your experience and where we can improve. We hope you give us a chance to make it up to you.
Customer Service Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC