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Hilton Palacio del Rio – reviews, photos

4.0 of 5
200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
Hilton Palacio del Rio
Hilton Palacio del Rio
Hilton Palacio del Rio
Hilton Palacio del Rio
Hilton Palacio del Rio
Ranked #69 of 342 hotels in San Antonio
4.0 of 5 stars 382 Reviews
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382 reviews from our community

What travellers say about this hotel
  • River walk(23)
  • Convention center(15)
  • Valet parking(13)
  • Very nice(13)
  • Great location(11)
  • Friendly and helpful(9)
  • Free breakfast(6)
  • Older hotel(5)
  • Few blocks(4)
  • First nights(4)
Traveller rating
    113
    156
    60
    30
    23
Only show reviews for Family (53) | Couples (106) | Business (138)
Date Rating
1 review
3 helpful votes 3 helpful votes
“Gross. Disappointment.”
1 of 5 stars Reviewed 11 February 2012 via mobile
3
people found this review helpful

There was blood on the sheets. Clearly where you could see it. They gave us a dinner for two to Ibiza. When we walked in I was in shock. It is straight out of the 80's. Ugly. And DIRTY. The two tables beside us never got cleaned. The kids menus were disgusting. We stayed for the free meal. What a mistake! Gratefully it was free because I ordered a $24.00 salmon that I wouldn't have paid 9.99 for. I'm disgusted and disapointed.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Wanderworld78 about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forestville, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“very nice ambience”
4 of 5 stars Reviewed 5 February 2012

Nice job on the remodel, except for a couple of quirks, like the pictures being hung about a foot lower than usual. Great lighting throughout, except for center of bathroom mirror--difficult for a man to shave his face. Odd sliding wooden door that closed of EITHER the closet OR the bathroom, but not both. However, the furnishings, views and especially common areas were very nice. You couldn't find a better location for exploring the Riverwalk.

Room Tip: If you like city views, go up towards the 22nd floor! Paying for facing the river is worth it.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 1950Jan about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Near far end of Riverwalk”
3 of 5 stars Reviewed 31 January 2012

I got a deal for 50% for a one night stay which included valet and buffet breakfast for 2, First room smelled of mildew and was behind ice machine/vending machine area, Moved us to a better room with a slight view of end of Riverwalk.
Breakfast was good. It was convenient to stow our luggage and return after Sunday morning boat ride on entire Riverwalk,
Met our needs plus some,

Room Tip: Ask for riverwalk view when you book and when you arrive. Other family got room infested with ants...
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CameraAddict about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“In need of more”
3 of 5 stars Reviewed 30 January 2012

Although the rooms have recently been renovated, the overall hotel needs some TLC. Hotel looks and feels the same as my first stay in 1980. Tight basement dining room. Great location though with easy access to the many food/bar options on the Riverwalk; eat elsewhere such as Zucco's at the Westin or Boudro's. Also very close to the downtown mall.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pca-jd about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Haven
Senior Contributor
29 reviews 29 reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Recently upgraded but old flaws not addressed”
3 of 5 stars Reviewed 21 January 2012

We stayed at The Palacio Del Rio for the third time in 3-4 years, again for a business meeting. The hotel has nearly finished a renovation which, although improves the looks and feel, is not more than that, a cosmetic overhaul with form over function. Case in point: the bathrooms, nice to look at, but the sliding door in place for both the bathroom and closet leaves always one of these spaces open. If you are sharing a room, it can be quite annoying. The modern look includes one of those annoying bowl sinks with a fixed tall faucet over it. Not handy when shaving or brushing teeth and I'm sure they didn't consult housekeeping with regards to cleaning counters with these fads. The shower head, however, is better than you'll find in most hotels.
The noise levels have not at all been addressed, you can still hear your neighbor turning the page of the newspaper and the street/riverwalk noise, including the trains at night could have been addressed by replacing the windows.
The restaurant is standard for a hotel of this caliber, nothing to write about. Business facilities are standard as well, it functions, that's it.

Although there is free WIFI, it din't work for most of us. Cellphone reception was poor to, but that may be ATT, most dropped calls.

Pro's: direct acces to the Riverwalk; every room has a bacony; improved visual impression since the renovation; empty fridge in the room for your own food/beverages.
Con's: Noise at night

Room Tip: Don't ask for high floors. There is already enough noise and a party above your head doesn't...
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hilton Palacio del Rio

  • Hilton Hotel San Antonio
  • Hilton San Antonio
  • Palacio Del Rio Hilton
  • San Antonio Hilton
Address: 200 South Alamo Street, San Antonio, TX 78205
Price range (per night):* INR8,276 - 20,075

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