Overall, this hotel was just OK. Can't say too much bad about it, but I also can't say too much good about it. The free parking garage is nice, but not having a direct walkway was a pain in cold (30 degree) weather. Good location for the mall and accessing major highways. Staff was nice, gave me some free water. The rooms were average, definitely nothing to brag about but no negatives either.

My family stayed here for 4 days while we were in town for an Army function that my sister was involved in. The room was nice. Their customer service wasn’t the best. Our room didn’t have a microwave or refrigerator so we called down and the person at the desk said that they could move us. When we called back down an hour later asking when we could move, they said sorry they made a mistake they didn’t have any more rooms but they would let us know when one was available. We never received a call and after following up they just kept saying no. Long story short, when you check in, ask for a room with a microwave and refrigerator if you are expecting or want one. Also, when we went to check out, the desk clerk stood and had a personal conversation with a maid for about 4-5 minutes before we were even acknowledged. When we were acknowledged, the desk clerked seemed annoyed. My husband was HIGHLY upset and I was just shocked. Other than those two minor things, the stay was fine. I will say that the food and the service in the Bar/resturant area was AWSOME, the breakfast was good and the Location was great!! Lots of nearby shopping and it was easy to get on and off the freeway. Overall, I would stay here again. Oh and we just so happened to stay on the 12th floor and there were no bed bugs as stated in another reviewers comment.

This hotel was ok, but it did not meet the standard that one would expect from a Hilton. Upon entering the lobby, we were met with a bad odor. The hotel generally seemed to be in need of some maintenance throughout; for example, the door to the room was marked and dirty-looking, an electric outlet was loose, the desk lamp had a short in it and kept going on and off at odd times, the shower spray was somewhat piercing and was not adjustable, etc.

On the positive side, the bed was quite comfortable and clean and an assortment of pillows was provided.

I travel a lot and stay in a lot of places, for work and for play. I'll start with the good news, location, location, location. Close to airport, mall and plenty to see and do and eat. Great news is, you are right on the interstate, bad news is you are ON the interstate, get my point? I'm not ranting and posting hate mail, but I'll say for a full service Hilton, this property is quite disappointing. Very dreary and dated. Nothing to write home about. Yes, full service, meaning convenient in house restaurant. Old decor is dull, not really chariming or eclectic that you expect to see at a Hilton.