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Holiday Inn San Antonio International Airport – reviews, photos

3.0 of 5
77 NE Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
Holiday Inn San Antonio International Airport
Holiday Inn San Antonio International Airport
Holiday Inn San Antonio International Airport
Holiday Inn San Antonio International Airport
Holiday Inn San Antonio International Airport
Ranked #122 of 342 hotels in San Antonio
3.5 of 5 stars 89 Reviews
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89 reviews from our community

    Trip type
Traveller rating
    26
    23
    18
    10
    12
Date Rating
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“A bit disappointed in this hotel...”
3 of 5 stars Reviewed 12 February 2012 via mobile

Seminar for work brings me here. Wish I had a choice where to stay as this would not have been my first choice and here's why:

Outdated rooms. Initially thought room was nice until I looked at my white socks and saw how filthy this floor had made them. Decor downstairs/lobby was really nice so i expected the same type decor throughout...sadly mistaken. Quite clear this hotel spent all it's funds updating the first floor while the rooms are in desperate need of updating. Cracks in shower cauking...white popcorn ceiling...dirty carpet/bathroom floor...used bar of face soap sitting on sink when I checked in.

After noting the minor oversights, I decided not to even attempt the glasses or fridge. One of my coworkers said her fridge was disgusting and not clean. Ugh.

I'm laying in this bed wishing I didn't have to as I'm sure sheets are probably used or poorly tended to.

This place has some serious budget issues, is quite clear. Priorities should be on guest rooms not JUST the lobby. False advertising indeed.

...can't wait to see what breakfast consists of in the morning.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask iJess about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review
20 February 2012
First, let me apologize for our shortcomings. I was embarrassed to see the pictures you took of our hotel and have shared them with the staff as examples of things we need to improve on. I do thank your for sharing this as we strive to exceed expectations for every guest.
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Contributor
20 reviews 20 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Not half bad”
4 of 5 stars Reviewed 7 February 2012 via mobile
1
person found this review helpful

I was there for a couple days!
Good customer service, Soft beds,
Energy saving toilet, Hated their stupid slow loading tv. Man that annoyed me. Was trying to watch Family Guy!No free breakfast boooooooo! But there is a shuttle to and from the airport

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TruSmilesJones about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSATAP, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review
9 February 2012
Thank you for you comments. I will look into the television issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Gross”
2 of 5 stars Reviewed 2 February 2012

At first I liked the place. I pulled back the couch to plug someting in. Not only was it dirty, there was a condom wrapper. Told the manager. I got a breakfast voucher. Was in room 405.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TraveltooMuch60885 about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSATAP, Manager at Holiday Inn San Antonio International Airport, responded to this review
9 February 2012
Thank you for bringing this to our Manager On Duty's attention while you were staying here. Cleanliness is very important to us and we take it very seriosly when we are not meeting our standards. Your comments were forwarded to the Housekeeper and were used to re-train the staff.
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Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Not a Good Stay”
2 of 5 stars Reviewed 22 January 2012

Arrived a hotel just after sundown and before I could even get my luggage out of vehicle at the front door, was approached by "BEGGER" wanting money. Tried to avoid her, but she was pretty prescient and finally had to tell her to leave me alone..Once in the room ceiling tile, just inside door, was hanging down. Front deck was not the friendliest. Plenty of better hotels in the area.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask zman36 about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSATAP, Manager at Holiday Inn San Antonio International Airport, responded to this review
2 February 2012
Please accept my apologies for you not having a wonderful stay with us. Your satisfaciton is important to us. I do want to thank you for your review and bringing our short-comings to our attention. We will use comments such as these to retrain our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Senior Contributor
40 reviews 40 reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Good location, very friendly staff”
4 of 5 stars Reviewed 16 January 2012

Location very convenient to Airport and destination.. Convenient shuttle from Airport with a good schedule.

Staff all very friendly and accommodating

Breakfast room large with very friendly staff made a great start to each day. Good buffet selection and made to order eggs. Fresh juices and good coffee.

On a previous trip, there was a constant hum of equipment from outside the room but not an issue on this trip.

Shopping across the road and adjacent and many restaurants close by.

Room Tip: Check for equipment noise in room. Was an issue on an earlier trip.
See more room tips
  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Dinsdale050 for San Antonio
Ask Dinsdale050 about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSATAP, Manager at Holiday Inn San Antonio International Airport, responded to this review
2 February 2012
Thank you for letting us how well we did. I will pass your comments to the rest of the staff.
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Additional Information about Holiday Inn San Antonio International Airport

  • Holiday Inn San Antonio
  • San Antonio Holiday Inn
Address: 77 NE Loop 410, San Antonio, TX 78216
Price range (per night):* INR6,151 - 6,878

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