We stayed here with another family so we could go to the Zoo and swim. We were a little disappointed about some of the amenities. The website boasts an indoor and outdoor pool, however there is only an indoor pool. We also thought there was an outdoor play area but there was not one. Overall it was a nice, inexpensive hotel. Rooms were of good size. Our friends had a major issue with their AC (bad news since both men are AC guys) that didn't get corrected and they didn't move them to another room either. The food was good, and there was a small arcade area for the kids. Get to the breakfast buffet early if you want a table!

I am Hilton Gold member and an avid fan of the Hilton brand. Meeting my daughter for a getaway weekend together in San Antonio, I thought the Embassy Suites would be perfect for us. Good central location, breakfast included, and a room for each of us. The price was right as well... that should have been my first clue - you get what you pay for - and in this case, not much.
This hotel is so run down, from the lobby and the atrium, to the pool area, and lastly, but not leastly, the room. Why in the summer of 2011 they have TV's that are still analog box sets that are probably 19" is beyond me. What was even funnier, you could rent $14.99 movies and watch them on these 19" sets! But that's not all - carpet was stained and old, furniture was out of date and uncomfortable (not to mention dirty) and maid service was a joke.
There were also a million (okay - maybe not a million)kids running around ALL THE TIME at all hours of the night. We got a laugh walking through the pool area one evening about 10:30 and counted 14 people in the hot tub (kids and adults) - the water in the hot tub and pool were so cloudy you couldn't see through it.
Had a couple of drinks in the bar the first night and it was basically about 6 stools with the restaurant surrounding it. It was okay but not somewhere you would want to hang out. Had room service one time as well - must say, the food was okay (though half of my soup was on the side of the bowl and not in it).
All in all - this is a very "ghetto" hotel. Until they update their exterior and interior and bring it up to Hilton standards, I would stay somewhere else. We would have been much happier at a Garden Inn or other box brand and paying about the same rate.
We didn't let it ruin our weekend - after all... we were there to have some family girl time!

We stayed for four nights, and overall the experience was pretty good. Here are the positives: the majority of the staff you come into contact with are incredibly friendly and helpful. Chris, our comp bartender, never had a negative thing to say and made our evenings! The breakfast was excellent, and the chefs were very nice. So, I would say as far as people, this hotel is doing wonderfully. Also, if you ask the front desk for something, they will do it politely and QUICKLY! it was great in that regard. The negatives: our room wasn't ready until over an hour after check-in time and after a nine hour drive, the children were exhausted and ready to rest. and the pool/hot tub area is way too small to accommodate the number of guests the hotel surely expects. However, the worst thing: the cleaning staff/maids. They are the only people working here who did a terrible, terrible job. Our room was not cleaned properly (to the front desk's credit, once I told them, they took care of it immediately). On our last day, our maid ignored our do not disturb sign, and effectively evicted us two hours before check-out was required because we did not want to stare at her cleaning our room. In fact, the maids/cleaning staff were the only thing unacceptable about the hotel. Otherwise, it was definitely stuff we could live with.

Me and my family took a trip to San Antonio to visit Fiesta Texas for our daughter 15th Birthday. Awesome, Awesome Hotel . from arrival to departure this Hotel deserve a 5 star rating , for there excellent customer service and staff. The hotel has a beautiful atrium/court yard , glass elevators that allow you to see every aspect of the hotel. The suite were comfortable and well maintained.

The cooked to order breakfast is simply delicious and the manager’s reception was a hit with me and my hubby. To top off our stay the hotel staff made my daughter’s Birthday special by letting us use the dining area after hours to have a small party for her. They provide us with the utensils, plates, and cups. We were allowed to put the ice cream in the kitchen freezer until we were ready to serve. When it was time to sing happy birthday the staff came out and lit the candles on the cake for her. What more could we have asked for awesome, awesome staff.

Manny really made us feel at home very friendly, knowledgeable of the area and hotel. If you need anything from direction to information on the hotel just ask and he will guide you in the right direction. My family and I would personally like to thank all the staff at Embassy suites for make our stay very enjoyable. We will defiantly stay at embassy suites every time we visit San Antonio.