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TownePlace Suites San Antonio Airport – reviews, photos

3.0 of 5
214 Northeast Loop 410, San Antonio, TX 78216
Hotel amenities
TownePlace Suites San Antonio Airport
TownePlace Suites San Antonio Airport
TownePlace Suites San Antonio Airport
TownePlace Suites San Antonio Airport
TownePlace Suites San Antonio Airport
TownePlace Suites San Antonio Airport
Ranked #35 of 342 hotels in San Antonio
4.5 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    25
    11
    4
    0
    1
Date Rating
Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Make You feel at home”
5 of 5 stars Reviewed 28 November 2011

I travel and stay at a location from 30 to 90 days depending on the length of the assignment. This was a 45 day stay. Breakfast every morning and a meal Monday through Thursday evening. I was personally welcomed back when I would get in in the evening and wished well when I left in the morning. I was very happy with every aspect of my stay and recommend it to anyone.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Mixed reviews”
3 of 5 stars Reviewed 13 October 2011
1
person found this review helpful

Chose hotel based on TA reviews and location (near wedding). Despite excellent warnings from other reviewers about difficulties in finding the place (incl. using GPS directions), we still had problems finding it. Here's a tip: the adjacent La Quinta is tall enough to spot from surrounding streets--head to that and you'll see this hotel in its shadow).

Room was quite comfortable, clean, very nice. Smallish by suite standards, but completely fine for two, or a family with kids on the pull-out. Quiet despite sitting under the flyway of the intersection (not in a beauty spot)--we faced the La Quinta (maybe that helps). The AC runs somewhat noisily (good white noise).

Check-in manager was chatty, but set a bad tone at check-in: after acknowledging that he had my prepaid Expedia reservation at hand, he was momentarily confused by a slight naming mismatch on the credit card and reservation. At first it was "looks like they dropped you" (what did that mean, no reservation? no room"?) Then he shared how Expedia always screws things up, adds surcharges, and is "going away". He asked for the rate I had paid, and said "they're making a nice profit on that!" (i.e., you overpaid). I ignored all of this, but was irritated. I had used Tripadvisors rate check and know that the rate I paid was within a dollar of Marriott.com. The other "not good" experience was the aggressive shutdown of the otherwise good breakfast at the exact stroke of 9--food pulled away as guests reached for items.

The property is fine, but not a good choice for tourists (stay on the riverwalk or at a resort type hotel, or one near Sea World or other such destination). If this location is a good fit for other personal/business reasons, this is a good property and value (esp. if you call for the secret desk rate, apparently).

Room Tip: we faced the La Quinta and heard no highway noise.
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  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
“Just Okay”
3 of 5 stars Reviewed 4 October 2011

I recently stayed at this hotel for a family reunion in San Antonio. Having recently stayed at an Embassy Suites in the same location last month, I had a lot to compare this hotel to. Unfortunately I was disappointed when I put both of them together and by check-in, I wish that I had stayed at the ES instead.

The hotel is very nice and it is kept up and clean. Parking is ample and the decor has a Spanish style to it. There is a patio near the swimming pool where you can relax and sit outside but I don't think it's non-smoking because there were ashtrays on the tables. The free internet is nice and there is a nice signal everywhere you go.

I personally didn't take advantage of the breakfast so I can't comment there but other family members were pleased with the availability and they complimented the food.

The room for me was the most disappointing. For the same price I could of stayed at the ES and I would have been better off because these rooms at the Marriott are not separate from the kitchen. The only advantage this room had over the ES was that there was a stove which we did not use and a larger refrigerator which made it nice since we were traveling with kids. This would be a nice room for 1 person and 2 at most and definitely not big enough for a family of 4 with small children.

The staff is friendly and I was allowed a late check-out but I don't think I would stay here again if the price is the same as the ES.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Calgary, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Not so "Elite" treatment”
3 of 5 stars Reviewed 17 September 2011

The suites in this hotel are much smaller than typical TownePlace suites. The kitchenette is tiny and is along the entryway. They are studio rooms with no separate bedrooms. Rooms are all the same and only big enough if you are travelling alone. Decor is dated and towels were few and worn. This hotel is not up to Marriott standards.
When checking-in, the two gentlemen at the desk were very welcoming and friendly. They said that as a Platinum Elite Marriott Rewards member, I would receive the bonus points and for my welcoming gift my family could have some complimentary drinks from the store. We were well-stocked with drinks so we said "maybe later". The next day when I asked the woman at the front desk if I could get the free drinks, she said I already received the points and that's all I was entitled to.

The gentleman that takes care of the breakfast bar was friendly and attentive. He made sure everything was clean and well-stocked.

Room Tip: There are no good rooms. All the same. Small and dated.
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  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingwood, Texas
Top Contributor
51 reviews 51 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Very Nice Hotel”
5 of 5 stars Reviewed 28 July 2011

This hotel is very nice. I had never heard of this hotel but I wanted to use my Marriott rewards and located them as a part of the Marriott chain. Nice room and bathroom. This is the same level as other luxury hotels. They also have breakfast daily , a bellman, and rooms include stainless steal appliances, flat cooktop and full refrigerator, and they accept small pets. There is a Walmart, TJ Maxx and a little strip center with a nail salon that I walked to.

Room Tip: Just make sure your room does not face the hotel Sign and logo, because the light will keep you awak...
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  • Stayed March 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about TownePlace Suites San Antonio Airport

  • Towneplace Suites San Antonio
  • San Antonio Towneplace Suites
Address: 214 Northeast Loop 410, San Antonio, TX 78216
Price range (per night):* INR7,102 - 8,612

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