A couple weeks ago the manager pulled all the microwaves from the regular rooms. They told me only the suites have microwaves. I complained. I would not have booked this hotel had I known. The front desk agents, while polite, just shrug their shoulders...and say, I know.
The bike in the exercise room was broken. Again, they just shrugged their shoulders and said, "I guess we need to buy a new one or fix it."
The beds are incredibly hard. Normally, the Holiday Inn express has a "beauty rest" band mattress. This hotel uses a much cheaper brand. I could feel the coils while sleeping!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 November 2011
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The hotel aims to consistently deliver a professional service to our customers. At the moment, we are going through a mild renovation of our guestrooms and public areas. In addition, we will further evaluate how we can improve and prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience this may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC