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Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest – reviews, photos

2.5 of 5
4800 Woodstone Blvd, San Antonio, TX 78230
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Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
Ranked #175 of 342 hotels in San Antonio
3.5 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    12
    10
    8
    2
    1
Date Rating
cyncov
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Still in good shape but needs some mild maintenance....”
4 of 5 stars Reviewed 15 October 2011
1
person found this review helpful

We usually stay at this location every Columbus Day weekend for Fiesta Texas. The location is great just 1-2 exits away from the park. Its just off I 10 but not right at the freeway so its quiet back there. The only mistake I made was waiting too long to make our reservation and since I needed two rooms the only ones available were on the first floor - very noisy (hallways and parking lot). I have never stayed on the first floor of any hotel ever so this was a negative experience for me though not really the hotels fault. Breakfast was decent as always though the single employee manning that area had a difficult time re-stocking and keeping up with the busy Sunday morning - I think on Sat/Sun they should have two employees in this area. Especially holiday weekends. The base of one of our beds was wobbly/noisy but only one person slept in it so not too loud throughout the night. I did report to staff upon check out. The restroom was pretty clean though one of the walls by vanity was very scuffed up and had black marks on it and some of the baseboard tile needed replacing there were missing pieces. There was no electical outlets on the lamp/nightstand between the two beds like at most of the other Holiday Day Inns where I've stayed. This is where one would logically plug in their cell phone charger/phone for overnight charging. Had to use other plugs throughout the room not too much of an issue but I'm hard of hearing so need my phone nearby to hear it. Otherwise it was the usual pleasant stay.

Room Tip: Try not to stay on the first floor.
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cyncov about Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
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Theresa Tribby, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest, responded to this review
17 November 2011
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

The hotel aims to consistently deliver a professional service to our customers. In addition, we will further evaluate how we can improve our service and quality so our customers receive the best guest experience.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Great Place to Stay!”
5 of 5 stars Reviewed 16 August 2011

We were so grateful to stay in this nice clean comfortable hotel!! We were at the mercy of any clean reasonably priced hotel that would take us after promptly checking in/out of another hotel within minutes due to bugs. We were a little skittish and probably appeared a little "off" to the hotel staff. The staff was gracious to locate two great rooms for us. The size of my corner king with a microwave and refridgerator was fantastic. The room had plenty of space! Everything was clean and quality. We stayed for several days here.

  • Stayed February 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sonnie B about Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Holiday Inn Express is never a bad choice”
4 of 5 stars Reviewed 15 August 2011

Spent 3 nights here and they were great. It was so hot we were taking 2 showers a day, and the front desk was happy to give me an extra set of towels each evening. Sunday breakfast was a little crowded and noisy because there is a church service in the meeting room. If I'd known ahead of time I'd have asked for an upper floor room- I'm glad we weren't sleeping in. But the room and the facilities were great!

Stayed June 2011, travelled with family
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Ask ecarley about Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“lock your car and remove anything you think would be targeted”
3 of 5 stars Reviewed 10 August 2011

We have stayed here much over the last several years as our daughter lives in San Antonio. We stayed the weekend of July 29-31st most recently. Sometime over Saturday night or early Sunday morning, two vehicles were broken into. The police were there because someone had called one of the auto breakins to the police dept. The desk clerk reported another vehicle to the police while they were there for the one called into them. I only saw one of automobiles since it was parked near ours. The window on the driver side was smashed and the trunk was open. I love this hotel. They always are very nice and helpful. Just San Antonio these days--you absolutely cannot leave practically even an empty fast food bag in your car anymore. It is everywhere. Do not leave anything in your car--not ANYTHING!

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ronnie53 about Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Top Contributor
67 reviews 67 reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed 22 February 2011

Like other reviews, it is a little tricky to find the first time. It is in a great location, close to restaurants, shopping and several freeways. The staff at the Front Desk was extremely helpful and friendly. The hotel and rooms were very well kept and clean. The only complaint I had was they had old TV's which I am sure they are in the process of upgrading. I would definately recommend to others!!!!

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 12 more reviews by Mariposa1020 for San Antonio
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Theresa Tribby, Owner at Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest, responded to this review
17 March 2011
Thank you for taking the time to write such a nice review of our Holiday Inn Express hotel. We are glad that you enjoyed your stay! We know that it can be hard to find us, but once you do it is worth it! We strive to provide our guests with excellent customer service. We hope that you do recommend us to your friends and that you stay with us the next time you are in San Antonio!
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Additional Information about Holiday Inn Express Hotel & Suites San Antonio I-90 Northwest

  • Holiday Inn San Antonio
  • Holiday Inn Northwest
  • San Antonio Holiday Inn
Address: 4800 Woodstone Blvd, San Antonio, TX 78230
Price range (per night):* INR4,753 - 6,710

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