THis is suppose to be a Quality inn., but quality is not what we received. We arrived for a wedding party and this was the location that was suggested. The lobby of the hotel was dirty, the building is run down. Our room is actually clean, but the bed is not very comfortable. The pillows are smaller then an average size pillow, so I called the desk asking for extra pillows and was told "no, that the rooms come with 4 pillows and thats all thats allowed." We also had issues with the remote for the tv and a gentlemen came up promptly and did assist with that.

And there is no wifi :(

I always try to be honest and fair with how I review hotels and businesses. Despite my complete dissatisfaction with this hotel, I will attempt to do the same.

I arrived early and although my room was not ready, the front desk clerk put a rush on cleaning it and told me that it would be ready in approximately two hours. I left and she took it upon herself to phone me the option of having an alternate room sooner. I decided to stick with my original room and her estimate was accurate and I was still able to check in early.

The agreement that I signed was handwritten, because they were out of printer ink.

My issue with the hotel is the management. I checked into my room, dropped my luggage off, and returned a few hours later. This is when I discovered that the room was infested with crickets. When I told the front desk of my findings, I was told that they were coming through the vents and that they would have the room exterminated the next morning. Basically, they expected me to sleep in a room with noisy crickets crawling all over the place. I asked if there was another room that I could use and was told that all of the rooms with king beds were taken. The only room available was a double and that I would need to upgrade to stay there. In other words, I had to pay additional money to not sleep with bugs. I then told the front desk clerk that I would need to cancel my reservation. Despite only using the room as a storage space for a few hours, I was told that I would still be charged for that one evening. I told the front desk that I was refusing the charge, as I had not used the room and it was not up to the quality of standards anticipated. She told me that she would need to ask management in the morning. The manager, despite having all of my contact information, never contacted me.

I did dispute the charge with the hotel and their claim was that I had canceled the reservation after their deadline, so that they had to charge me the full amount, despite the fact that I never slept in the room. They claimed that I should have seen the local news to know about the cricket infestation when I do not live in the area and do not make a habit of reviewing the local news broadcasts of distant cities. They claimed that they offered me an alternative room, but would never admit that I was going to be charged additional funds for this solution. They also claimed that being that I had made a reservation (rather than being a walk-in guest) that I had no right to cancel. They even went as far as to create documentation after the fact to try to prove their case. (Unfortunately, it was created poorly and had incorrect dates.) It also took the hotel over two months to even address my concerns.

I am giving this hotel a poor rating not because of the crickets in the room, but rather the poor management skills involved in resolving my issue.

Numerous complaints. 1. Desk clerk confused me with another guest with last name at check-in: took 5 minutes to educate her; 2. room dark, dingy, smelly; 3. furniture unsafe and unbelievably filthy; 4. cricket infested--even in the beds!; 5. staff response..."it's cricket season," no effort to "make it right."; 6. decided to check out one day early and told it was ok to get refund for 2nd night, BUT...couldn't print me a receipt as their printer was broken, and my online bank indicated I had been charged AGAIN for the rooms despite having pre-paid instead of getting the agreed upon refund, and have yet to receive the credit for the 2nd night four days later. Total billing mess.; 7. hot tub was dirty and not functioning.

Would recommend going elsewhere. San Antonio area is loaded with better alternatives. Even if you have to pay another $10-$20 per night, it will be worth it. The only things welcome at this hotel are your money and the crickets...stay away!

My family and I checked into the hotel and was the rooms were old and smelly. We were prepared to stay until the housekeeper was very rude not only to me but my son. I went to the front desk to complain and explained my concerns to the general manager Mary. I do appreciate her listening and she even booked another room at a different hotel. I would not recommend this hotel to any one. Even though my situation was resolved. I had to pay extra money for another hotel to have a peace of mind.