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Comfort Inn & Suites Airport – reviews, photos

2.5 of 5
8640 Crownhill Boulevard, San Antonio, TX 78209
Hotel amenities
Comfort Inn & Suites Airport
Comfort Inn & Suites Airport
Comfort Inn & Suites Airport
Comfort Inn & Suites Airport
Comfort Inn & Suites Airport
Comfort Inn & Suites Airport
Ranked #224 of 342 hotels in San Antonio
3.0 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    3
    16
    2
    2
    3
Date Rating
Appleton, WI
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Very nice - highly recommended”
4 of 5 stars Reviewed 7 October 2007
2
people found this review helpful

Considering all the bad reviews I read for some of the other motels in the San Antonio airport area, I feel I got a great deal for $89.00 a night here. The road construction on 410 still makes most of the motels and businesses in the airport area dfficult to get to. Be sure to call the hotel to get current driving directions, then print out a detailed street map of the Broadway/410 area before you arrive. (Different streets are getting closed off every day.) It looks to me like the road construction will last several months yet.

My non-smoking room was clean and fresh; not musty at all, which I appreciate because of my asthma. Hotel staff was very courteous and helpful all week long. For example, I left a note for the maid the first day, asking for two regular coffee packets instead of a decalf and a regular, and the maids did so every morning of my stay. (That was nice, because I was working from my room a lot...) The microwave and refrigerator were clean.

I asked a couple of other strangers in the elevators how they liked their rooms, and everybody I spoke to was very pleased.

If you are a swimmer, the comma-shaped outside pool is fine for the family to spash around in, but too small to swim laps. It is on the side of the building where people driving by or in sitting in the restaurant across the street can watch you swim, so, for these two reasons, I didn't swim.

The high-speed Internet worked flawlessly, but it is not wireless. Be sure you bring a network cable for your laptop, or bring your own wireless router.

The ony minor problem I encountered was that the breakfast ended at 9:30 AM every day, including Saturday and Sunday. The food was good, especially the hard-boiled eggs and the fresh Texas-patterened waffles. However, on the weekends, I wish they could extend breakfast until at least 10:00 AM.

  • Liked — Clean and friendly, good high-seed Internet
  • Disliked — Breakfast ended at 9:30 AM, even on the weekends.
  • Stayed October 2007, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Tualatin, Oregon
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Good except for one.”
4 of 5 stars Reviewed 28 September 2007

My wife and I came to San Antonio for the first time to celebrate out 34th wedding anniversary. We have stayed at many
Comfort Inns in the past and they proved to be a good choice. This was a stormy time in San Antonio and the weather was near blizzard proportions. After flying across the country to this destination we found one of the desk staff to be very good, however a little gal proved to be cranky, disagreeable and obnoxious. She definitely needed that customer service class as she had few if any people skills. After staying a week we would rate the rest of the staff as very good, and we had no other encounter with the negative one and we were glad we didn't!

  • Liked — swimming pool
  • Disliked — front desk personnel
  • Stayed August 2007, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Vancouver, Wash.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Close to airport, reasonable rates”
4 of 5 stars Reviewed 27 August 2007

Spent a week here for business. Located close to 410 freeway, so it was easy access to both San Antonio as well as Austin. Very close to the airport and rental car places. Lots of construction in the area, which makes traffic a mess in the mornings and evenings.

Rooms were a nice size with comfortable beds and a sitting area. Good desk for working, with free wired internet. No restaurants in easy walking distance, but some decent places available a short drive away.

Breakfast was fair, with cereal, pastries, toast, waffles. Would have liked some fruit at the buffet for a little variety.

I'd recommend the Comfort Inn for a good, modestly priced stay, particularly if you need to be close to the airport.

  • Liked — Location
  • Disliked — Construction in area
  • Stayed August 2007, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Odessa, TX
1 review
1 helpful vote 1 helpful vote
“Steer clear”
1 of 5 stars Reviewed 31 July 2007
1
person found this review helpful

We stayed at the Comfort Inn & Suites Airport at 8640 Crownhill Blvd. in San Antonio, TX, and we won't be going back. The room was dirty and after my wife complained they agreed to knock half off our bill. Fast forward a week and she discovered on our bank statement that they not only hit us for the half-off rate but also the full rate as well. The management was rude at the time and has been non-responsive since. My wife has now received the run-around from the corporate customer service folks. You'd think it'd be easy to get a credit from a mistake someone else made, but it's seems easier dealing with the VA or the IRS than these people. We always stayed at this hotel when visiting family in San Antonio. Now, we'll be looking for another hotel. Steer clear!

Stayed July 2007
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29 helpful votes 29 helpful votes
“Great motel...regardless of price (price was good too!)”
4 of 5 stars Reviewed 15 May 2007
1
person found this review helpful

Family stayed there to go to Sea World. While not the closest to Sea World, it was an easy commute (freeway). Place is absolutely wonderful. New, clean, helpful staff. It would have gotten a 5 star rating from me, but it is fairly tough to get to. However, dont let that stop you from staying at this place. Wonderful room, breakfast, lobby area. Tanya (breakfast staffer) kept the breakfast area clean, and stocked. Friendly lady too! Get directions from hotel staff, not Mapquest.com. Reason it is a little tricky to get to is because there is construction (at present) at the I-410 exit where the hotel is at. Furthermore...the sign for it is not like the others (5 stories up, easily seen from the freeway). Look for the Wells Fargo building near exit 22. It is right nearby.

  • Liked — Cleanliness
  • Disliked — Getting to it from the freeway
  • Stayed May 2007, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Comfort Inn & Suites Airport

  • Comfort Inn Airport
  • Comfort Inn San Antonio
  • San Antonio Comfort Inn
Address: 8640 Crownhill Boulevard, San Antonio, TX 78209
Price range (per night):* INR5,816 - 7,270

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