Booked a room on Expedia for $92. Photos looked OK. As we pulled in, we found the hotel on the frontage road in a seedy industrial area. Walls around and near the hotel were covered with gang graffiti. Large fence all the way around the property in the middle of a field of weeds. The sign outside was "Delux Inn - from $24" (no "e" at the end) The hotel advertised "free continental breakfast" When we entered the shabby lobby, we saw that the building did not actually have breakfast area. There was a filthy waffle iron, two threadbare armchairs and one little cheap table under the TV set. The proprietor/clerk appeared, nice tattoos poking out from under his ragged, black T-shirt. He did have extensive video camera surveillance of the property - apparently a necessity. A toddler was pushing around a plastic tricycle under foot. Check-in took a long time as he insisted on writing down drivers' license info from both my wife and I. We had booked two nights; my wife asked "can we cancel?" After we saw the dank room, we called Expedia, cancelled, took the one-night charge hit and went somewhere else. Far and away the worst, most frightening property we have encountered in 20 years of travel. We are appalled that Expedia even listed listed it.
If you own or manage Delux Inn San Antonio, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
- Manage your listing
