The desk help was great and when we needed information. The rooms were dirty, we stayed in a non-smoking room and when we got in there it stunk like smoke. They had this little machine to neutralize the air and we complained and they said somebody spilled cologne? Umm..we are not dumb and know the difference between smoke and cologne. It was so late and we said we will sleep there tonight and if it stinks tomorrow we want another room. The smell did go away by the next morning. I thought it was funny because the rooms you walked by stated no smoking but yet all the hallways smelt like smoke. It was a family trip, we took our kids and they even complained about the smoke. The only thing good was the customer service and we were right next to highway 281. 20 minutes from downtown.

Nice little Hotel. Area was very nice full of Restaurents and Shopping. Room very comfortable, nice beddings and free bottle water everyday... Wow. Breakfast got all the options and it's free. Staff very helpful too. I will go back any time...........

We stayed four nights in this hotel and I couldn't wait to leave...those were the most uncomfortable beds I have ever slept on. The night's sleep was further degraded by the insufferable tiny limp pillows (two almost made a decent pillow but don't try to watch TV in bed by lying back on them). When I checked in I had some changes to inquire about. Instead of being forthright and just giving me my options or lack thereof, the front desk clerk was smart alecky and kept reminding me that I need to have made any changes 24 hours prior. I was well aware of the 24 hour rule, I was only inquiring as to whether it would be in the interest of both of us to make the change I was requesting. I didn't need to be told over and over that there was a 24 hour rule for changes...and I didn't need to be told "well, let's make a deal then". I considered him rude and made absolutely no changes to my reservation in the end because I didn't want to deal with him. Apparently, the coffee pot in the kitchen was not working properly so 3 of the 4 days we were there, the "hot" breakfast buffet served lukewarm coffee. The hotel was extremely noisy, we had a ground floor room and the tenants above us sounded like they were doing gymnastics above us. We finally called and complained one night, but although the front desk promised to call immediately, the jumping and stomping upstairs did not cease. I would not stay there again. The price was comparable with other hotels in the area and you can choose another hotel and get better service and a more comfortable stay.

I picked this hotel because of the reviews that were previously posted. I would like to agree with my fellow travelers and say that this is a great place to stay, especially if you have children. We booked the two queen and one sofa bed suite. You get a better deal if you book online at the Choice's website. The hot breakfast bar was great. You may want to get there early or take the food back to your room. The dining area is very small. The hotel is very close to area shopping centers. Also, if you are on a budget on food, there is a HEB grocery store that is open 24 hours a day nearby. Getting to Fiesta Texas or Sea World was just a matter of getting on loop 1604 and heading west. Getting to downtown was just as easy as well (Hwy 281 south). Overall, a 20 minute drive will get you to just about any of the main attractions that SA has to offer. The swimming was pool was a little bit on the small size, but ideal for kids. Its only 5 feet deep. We arrived on a Wednesday and departed on a Saturday. We did not encounter any problems with the pool being too crowded. The fitness room only have 3 machines: treadmill, bicycle, and weight machine. All of the machines worked fine. The staff was super friendly. Would definitely stay at this hotel again.