The clerk Leticia and the general manager Karim Kissou are some of the most non-caring and rude people that I have ever witnessed in the hotel industry. Mr. Kissou was insulting and referred to the 4 schools that were staying there as "a bunch of small town pigs who let their kids run around like animals in a zoo". The staff and management refused to except any responsibility for their faulty alarm system and would not honor their policy of 100 percent refund for being unsatisfied. The alarm system went off 6 times throughout the night and twice in the morning and they still denied it was a faulty system. The clerk Leticia, who was busy reading a magazine, told a customer that was advising of a spill for her to go find housekeeping. Mr. Kissou's final words were I don't care if any of you ever come back. So Mr. Kissou I won't.
- La Quinta San Antonio
- San Antonio La Quinta
