We chose this hotel because of the reviews for being clean and new. It is one of Best Western's better accomodations, however I am not sure we would return because of the surrounding area. We drove into town for restaurants and activities which was about a 15 minute trip. We were going to eat in the area as well as catch a movie, but upon driving around the area, quickly decided it was not a safe place for three women. We did stop into a nearby Walgreens and were hit up twice by street beggers. Our biggest problem came when we were ready to go to bed and pulled out the sleeper sofa to find it had no sheets. We had to go down stairs to get the bedding and make the bed ourselves. As we bent over the couch bed, the stench of urine was extremely strong. Upon lifting up the mattress, you could see where a puddle of urine had soaked through the mattress and then dried on the under support/ frame. We immediately reported to the front desk and they said their manager would take care of it in the morning. So, that meant our party of three had to bunk up with someone else in the bed. In the morning, the manager did make it right by adjusting the price of the room. We were charged for the price of a regular room rather than a suite.
- Also Known As:
- Best Western Plus Palo Alto Inn And Suites
- Best Western Plus Palo Alto Hotel San Antonio
- Best Western Plus Palo Alto Hotel
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