Hotels r nice n clean...but 2nd night our car was broken into and can't file claim with insurance cus signs r posted saying they're not responsible for damages done to cars. How ur car get broken into when they have security driven around???? Its probably them who did it
Owell had nothn important in there! I will nevr stay there again

I'll keep this short and sweet.

1. Paper thin walls (got to listen to a screaming todler all night)
2. Rude and invasive front desk (you can't just give them your addy they need to physically grab your card and record your personal info (including your drivers license number)
3. I process credit cards all the time and no one needs a drivers license number. They gave me a lame excuse about privacy and fraud protection not wanting to discuss my address as somebody in the lobby could be listening. Why not just fill out a card like everyone else?

The rates are cheap however you get what you pay for. Skip this hotel and try Homewood or the new Drury Plaza.

I prepaid for my trip. After arriving, I wished I had not so I could switch hotels. When we pulled up to the hotel it was a little scary because the hotel does not appear to be in the best of neighborhoods. It is a very industrial area with abandoned buildings. I do not live in an upscale neighborhood myself, however, I did not expect to not feel comfortable walking out the my car in the parking lot at night. I had viewed the pictures online of the suites and it was very misleading because it does not specify which suite you're looking at. I walked into a much smaller suite than I thought I had booked and was disappointed right away.

When looking for a hotel for my trip I wanted one with an outdoor pool. This hotel has one. It is not the largest pool, but that is fine. I was, however, really frustrated by a few important things....1. The pool towels are so small they could be considered hand towels. 2. They have a couple tables with umbrellas by the pool which are nice. However, no pool lounging chairs.....Maybe it's just me, but I've NEVER been to a hotel that doesn't have these by their pool. They do have grills for you to grill out which is cool.

I booked us for 6 nights and this hotel only has room service come once a week. That seems a bit too long when the suites have kitchens and you can generate quite a bit of trash. (Not to mention their trash bags are pointless and rip so easily I ended up using bags from Walmart because they were stronger!) The website was also not specific about their "full kitchen". I guess I expected more than two plates, two cups, two forks, etc. The "full kitchen" also did not include an oven, so much for the "full kitchen" part.

I also accidentally prepaid for an extra night we did not need. I did not expect my money back, but something would've been nice. I left something behind at the hotel and it was a hassle to get it shipped---at my expense of course. $40 to ship my item is ridiculous!!!! I called the day we checked out and was told I had to give a credit card number to have it shipped, but they didn't know how much it would be. I waited three days with no return call. I did get the information I needed when I called back, but still $40 is steep when my item is not heavy and can be squeezed into a small box. I have not received the item yet, but I can't help but feeling a bit taken by this hotel.

Also, I signed up for the rewards program and when I signed in found out that I am only getting credit for 5 nights, even though I paid for the 6th night but did not use it. Once again, feeling taken.

I purchased my stay at this hotel through Hotwire.com and had no idea the hotel I would be staying in before booking. When I came here to find the reviews of the hotel, my heart dropped after I saw the last few reviews about vehicle break-ins. My husband and I had every intention of calling Hotwire the second we arrived and forcing them to change our hotel. When we arrived, however, we were pleasantly surprised. The outside looked great for a two-star hotel, and it is a HOTEL, with the doors to the rooms inside of the building, which is a huge bonus in a two-star. We didn't see any broken glass in the parking lot and it looked like they had recently installed a new fence, it was very high. There were several very new cars in the parking lot as well.

The woman who checked us in was very sweet and welcomed us to San Antonio. They have a warning right at the desk about vehicle break-ins. It's not just a problem at this hotel, but everywhere on the I-10 strip. Vehicle break-ins are a crime of opportunity, so we didn't leave anything in the car that was valuable, including our CD deck. We drove our older car and it is very easy to pull the deck out, unlike on our newer car in which you have to pull the entire dashboard off to get to it. This hotel offers a safe deposit box, which is where we left all of our valuables.

As for the hotel room, it was the nicest two-star room I've ever stayed in. We didn't spend much time there at all, but it was sufficient for our sleeping needs. It was quiet, we knew there were dogs staying next to us and we couldn't only hear them once and the sound was very faint. The kitchen would have been nice, but we weren't in the mood to cook on our trip! The bathroom was in great shape. It's an extended stay, so there isn't any maid service unless you stay longer than a week. That was fine with us, we just had to run down to the front desk to get new towels.

For a two-star hotel, it was absolutely the best I've stayed in. It's not the best hotel in San Antonio, but worth the cost if you can find a cheap rate. I would be cautious when traveling to San Antonio in general, we were just a few cars down from someone who had their car broken into at Six Flags, they left their phone on the dashboard. If you are cautious, you can prevent being a victim.