I'm just going to break it down piece by piece...
Arriving at the hotel: The hotel entrance is kinda weird. You can only enter from the side street. There is a huge empty parking lot on Broadway. I pulled into this parking lot because it looks like it goes right up to the front doors of the hotel. Wrong. You have to turn onto Gulfmart Street then take a left into the actual hotel parking. You can park in the huge parking lot since it's just a few steps from the entrance, but it's not the hotel's, so there were some construction vehicles parked in there. Either way, your preference.
Check-In: This was great (at first). A gentleman welcomed me and asked my name, etc.. I handed him the hotel's paperwork to verify that the card to be charged was not mine personally, but a corporate company card. He took it, all was good, and I got my key. 5 minutes into walking into my room, the room phone rang and it was the front desk telling me that my corporate card declined and I needed to come back to the front desk. I'm not sure how other company cards are, but usually the limits are high enough to charge a room to. I went back downstairs and a female at the front desk informed that it was declined and they needed another card. (Did I mention she was too busy to help me at first because she was talking to her son standing at her desk?) Especially with the way she said it as if I was someone off the street trying to scam the hotel. I was so embarrassed, especially since there were other guests standing there watching. Extremely annoyed and embarrassed, I told her I was going to go back to my room and get another card. While I was going to my room, one of my co-workers were trying to order from the bar and the bartender informed them that the credit card machines are working properly so he needed to pay cash. Really?!?! Your credit card machine wasn't working?!?! So basically the female on duty that embarrassed me in front of other people regarding my "declined" credit card, was wrong! How the hell does a bartender know the credit card machine isn't working but the front desk clerk doesn't?? Normally they would know before anyone else. At the end the room was charged. So all this unnecessary drama left me aggravated, embarrassed, and a sour taste towards the hotel service.
Room: The room was great! The bathroom has the designer sinks, amenities, hair dryer, etc.. There is a mini living room area with a love seat, ottoman, chair, and a flat screen on the wall. Next to the tv is a nice sized desk with a hard-wire internet access (although they give you a wifi password as well). (If you have an iphone, after you go to general settings to choose the hotel's wifi, you have to go to "safari" and log-in there with the hotel's username & password in order to get wifi on your phone.) There was a full length framed mirror, which was a nice addition. In front of the desk was a frosted window-type opening that you can open and close. I'm assuming that is for when someone is sleeping while another person is at the desk working??? On the other side of the window is the bed, small closet with a safe (in the wall), dresser with a flat screen tv, night stands, and a bench. There was also a console with a mini-fridge and microwave. Make sure you turn the fridge's settings when you put your stuff in there. I thought it was already on, so later when I go to get a drink, it was all warm. On top is a mini coffee maker with coffee, tea, etc..
Continental Breakfast: A great addition to staying here is the free breakfast. There were eggs, bacon, potatoes, bagels, mini-muffins, oatmeal, cold cereal, canned fruit, toast, and a belgian waffle maker. Plus apple, cranberry, and orange juice.
Bar: Bar drinks were good. Little pricey, but you expect that with a hotel bar.
So all and all I liked the hotel. I give it 4 stars only because of the drama during check-in.
- Cambria Suites San Antonio
