This review is long overdue!! While staying here during Christmas, our truck was broken into and half of our stuff was stolen. As soon as I noticed the theft, I went to the desk to report it and have the staff call the police. Instead of doing that, the employee first commented that they were not liable due to signs posted around the hotel, which were hardly noticeable, by the way. They did not take the time to take down our information or file an internal report in case the thieves were apprehended. This hotel is targeted by thieves!!!! they have no cameras, no security, and the staff doesn't follow up with break-ins. Even after e-mailing the manager, she was very harsh and didn't care that her customers were vandalized. This company has horrible security protocols and upper management could care less for their customers well-being and personal property. Avoid this place at all costs. Thieves don't!!
- Extended Stay San Antonio
- San Antonio Extended Stay
