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Westin La Cantera Hill Country Resort – reviews, photos

4.0 of 5
16641 La Cantera Parkway, San Antonio, TX 78256
Hotel amenities
Westin La Cantera Hill Country Resort
Ranked #2 of 342 hotels in San Antonio
4.5 of 5 stars 704 Reviews
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704 reviews from our community

What travellers say about this hotel
  • Very nice(14)
  • Golf course(12)
  • Hill Country(9)
  • Brannon Cafe(9)
  • Kid Club(8)
  • Fire pits(7)
  • Spring Break(7)
  • Adult pool(6)
  • Water slide(6)
  • Pool area(5)
Traveller rating
    429
    141
    66
    36
    32
Only show reviews for Family (231) | Couples (135) | Business (117)
Date Rating
Houston, Texas
1 review
1 helpful vote 1 helpful vote
“Amazing stay!”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

As my husband attended a conference in the hotel, I got to enjoy a few of the amenities. . . first of all, our room was just beautiful and spacious, with two balconies overlooking the hill country golf course. Secondly, the Castle Rock Spa experience was more than worth the trip from Houston! I chose one of the facials, and it was nothing short of AMAZING!! My technician was Nancy, whom I highly recommend and cannot compliment enough ~ a true head-to-toe experience (and yes, it was a facial!). The staff was extremely kind, generous and professional in every way -- just be sure to call ahead to schedule! Again, ask for NANCY!

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lorietch about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin La Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
12 February 2012
We are delighted to hear that you had a great stay and hope to welcome you back again soon!
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Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Expected more from a Westin resort”
3 of 5 stars Reviewed 9 February 2012

Stayed here for a conference in Feb 2012. The hotel is nice enough -- fairly recent paint, carpet, bathroom fixtures, comfy bed etc. For a business trip, though, way behind the times. No wireless internet in rooms, and the wired internet is not cheap (SLOW). TV reception was awful, and the alarm clock was fine for 1995 (no iPod dock, charger, etc). Minor things but they all add up when you're on a biz trip -- these things are pretty much standard even in the second tier brands in competitors' chains (Hampton Inn, Hilton Garden Inn, Hyatt Place, Marriott, etc). The staff seemed very hurried but tried to be attentive (asked my name 4 times in less than 2 minutes at checkin). The facility is HUGE -- be prepared to walk a lot from rooms to meeting halls, reception, etc. Not an issue if you're on vacation, but again as a business hotel this is not the best layout. Golf course was nice enough, they have shuttles to Fiesta Texas but this isn't where I'd stay if you're doing the touristy spots in San Antonio. Definitely out away from it all. Pools etc looked nice but it's winter so I cannot comment on how they are in peak season. Overall an OK hotel, but not quite up to "resort" standard and definitely not a good place for a business meeting.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Pfreakingk about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin La Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
12 February 2012
Our goal is to help you get back to your best self so that you leave The Westin La Cantera Hill Country Resort feeling recharged and well cared for. We clearly fell short in this situation, and we are sorry that the charge for internet access was frustrating to you. The resort fee includes internet access up to 512kb, and there are additional charges for more bandwidth. For future reference, free Wi-Fi is available in Starbucks, Steinheimer’s, The Gantry and Tio’s Lobby.

We are in the process of adding Wi-Fi to all areas of the hotel, and we expect to complete the wireless upgrade in the second quarter of 2012.

We are so sorry that your visit was less than perfect. Please contact us directly at 210.558.6500 if we may be of further assistance.
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Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“AAAAAMAZING”
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I can not stop raving about this hotel...the rooms are spacious, comfy and clean, the staff are top notch! I was even upgraded to a casita room with my own golf cart!!!! AWESOME! I will definately be back...hopefully sooner than later.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask crystalrivera about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin La Cantera, Management Team at Westin La Cantera Hill Country Resort, responded to this review
20 February 2012
We appreciate your kind review! We strive to exceed the expectations of all of our guests and value your positive review. We look forward to seeing you on your next stay at the hotel.
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sussex, nb
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“comfortable,quiet and clean”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

i was at this hotel for a conference. found the staff, rooms and service excellent. the walking trail was a nice treat, steep walking in places, but enjoyable.
the only disappointment was if you opted to go green and didn't have your bedding changed, then they didn't do anything in the room at all. there was a $5 coupon under your door that could be used in the restaurant only while you were there, and if you needed towels, you had to call for them. a misunderstanding possibly on my part. i would have thought they would at least come in ,empty the garbage cans and pick up the wet towels. this did not happen. so i would not do that again. other than that, great

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask salesmanSussex_Nb about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin La Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
12 February 2012
Please accept our apologies that the terms of the program were unclear. The "Make a Green Choice" program is intended to help us cut down on the natural resources we consume, and guests receive a choice of 500 Starpoints or a $5 credit in one of our restaurants in exchange for foregoing housekeeping service. If at any time your room requires service, please dial Service Express on your phone. We apologize for any inconvenience and look forward to your return.
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Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice hotel. Nice people.”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Stayed at the Westin during a conference held in San Antonio. I liked the hotel:
- the restaurant has many delicious and reasonably priced items on the menu. Nice service. Also try the Antipasto items!
- good coffee and snacks from the coffee bar in the lobby
- rooms are large and nicely appointed
- the hotel is close to everything in San Antonio
Overall very personable staff.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Eatingouttoomuch about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin La Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
12 February 2012
We are so glad you enjoyed your time here. Our goal is to send you away feeling better than when you arrived. We would love to welcome you back again soon!
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Additional Information about Westin La Cantera Hill Country Resort

  • Westin La Cantera Hotel
  • Westin Cantera Hotel
  • La Cantera San Antonio
  • Westin La Cantera Resort
  • Westin San Antonio
  • San Antonio Westin
  • The Westin La Cantera Resort San Antonio
Address: 16641 La Cantera Parkway, San Antonio, TX 78256
Price range (per night):* INR10,960 - 19,460

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