Like the title says, the staff was good and the hotel was clean, but the interior/rooms need some pretty serious updating. We'd never stayed at this particular hotel on the Riverwalk, but our regular hotel (The Westin) was full. The Crowne Plaza's rate was pretty good and we needed a pet friendly hotel so we decided to give them a shot. First of all, we were told by their reservations line that there would be ZERO charge for a pet and my email confirmation shows no pet charge either. We check in, the folks at the front desk see our dog and there is no mention of a pet charge here either. We check out and whaddya know... a $75 pet charge was added to our bill with no help by the front desk after I explain the issue. We were also told by Reservations that a roll-away would be available for our 10 year old son for a $25 additional fee. We said no problem, but were then told they could not do so because it was a fire hazard. Finally, the breakfast buffet was so-so at best. Our waiter was great, but half of the buffet options were only luke warm + the touted omlette bar was closed. If you have other options, take it. As far as location goes, it IS on the Riverwalk, but it's a good 10 minute walk from the hotel to where "the heart" of the Riverwalk is actually located. It's well lit and nice, but we would have preferred a closer location.

I expected more from this hotel. The location was great but the rooms, hallways and elevators could use a little updating. The room was clean and comfortable and the staff was friendly. If I were to go back to San Antonio - I would try another hotel on the River Walk.

We stayed here on a business trip I was on. Hotel was very quiet & staff was very patient and well informed! The pool is pretty neat & their fitness room is nice. The hotel over all is extremely nice..only thing we didn't really like was the valet fee it's a bit pricey..but other than that everything was great! Sylvia the front desk agent was very polite & attentive while we checked out...their bell hop actually went out of his way to help us get a drink from the shop(little things are what make experiences memorable) I will most definitely return!

I attended a business meeting at this hotel and found it to be great. My guestroom was very comfortable, great wireless internet speed, and the bed was very clean & comfortable. Also, the gym was very good. The staff was professional and friendly, and seemed to care about the guests of the hotel.

The food at all breaks and meals was exceptional. All other elements of the meeting went very well too.

I travel almost every week of the year on business, and I would highly recommend this hotel.