This past year my wife and I stayed here like we have for many years but something was vastly different this time. The staff was very rude and our room was very noisy. When we said something in the morning about our room being noisy we were pretty much just blown off. My guess is that they get so many guests around October that they don't care if people are unhappy. My wife left her hairbrush in the room and they mailed it to her next day air and charged her around $50 for it, for a $10 hairbrush! Next time we'll stay at the Hawthorne or one of the many bed and breakfasts in Salem. It's a shame because we visit Salem every October and used to LOVE this place.

My husband and I enjoyed the hotel and found the staff very accommodating. We arrived early and were able to check in right away. Enjoyed the complimentary cookies and hot chocolate in the afternoon. Would definitely recommend.

I stayed at Salem Waterfront Hotel in mid-January. The room was standard - two queens, tv, wifi, etc. - and I found it quite comfortable. The only down-side was a seemingly headless shower head that sprayed you like a firing hose.

I also enjoyed the location. It's not in the heart of downtown, but it's close enough to the historic spots and very close to restaurants, bars and other destinations.

I was surprised that a room in mid-January cost $120+, but that seemed to be par for the course for hotels in Salem.

We spent an overnight at the Salem Waterfront and were very please. The room was clean and comfortable, adequate lighting. Great shower. Breakfast was a bit overpriced. Would go back