I've made several trips to Tucson during the past five years and stayed at four different hotels. This was my third visit to the Westin La Paloma Resort, a ten-night stay. I always enjoy the quiet, beautiful setting, swimming pools and restaurants, but the Westin's staff is the biggest reason I will return.
Every staff member I met went out of their way to be helpful and make me feel at home. Some examples: At the front desk, Jose handled my check-in smoothly and efficiently, selecting the perfect room. Yodit Eyob and Jaime answered my many questions and arranged a very helpful late checkout. When I told Daniel Figueroa, the Supervisor at Azul restaurant, that I was in a rush, he seated me immediately and personally made sure I was waited on and received my meal and check quickly. Mario waited on me that day, and understanding my situation, was extra friendly and fast. At the excellent breakfast buffet, Martin waited on us and took care of our every need. Jordan in the Azul lounge remembered me from my last trip and greeted me like an old friend.
Above all, a special thank you to Executive Assistant to the General Manager Deb Stephenson, who went above and beyond anything I've ever experienced from a resort executive, making sure I was well taken care of in every aspect of my stay.
I'm looking forward to staying at this resort again, and I'm excited about planned upgrades to the facility.
Room Tip: Rooms in the "A" and "C" wings have beautiful views of the desert sunset.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Thank you for choosing La Paloma for your most recent visit, and what appears to be your choice for the rest of your visits to Tucson. Thank you even more for posting the personal and professional connections you have made at La Paloma. Deb is looking forward to assisting you when you’re ready for your next visit. We’ll all be here ready to welcome you back and show off our updates as the renovations progress. We wish you continued safe travels….remain well. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC