Booked this hotel via Expedia while parked across the street from it. Although it was after dusk when I booked the room, the place looked fairly nice on the outside. I found out soon enough that it's nice outside appearance was very deceiving, if there ever was a place called a dump, this is it!
When I attempted to check in, the clerk seemed confused by the fact that I had booked my room through Expedia. She asked me on two occasions how was I paying for the room. I was told there were no non-smoking rooms with two beds available although I had requested this with Expedia. I was given a smoking room on the third floor.
The room itself is supposed to be a economy type room used for extended stays. After being in this room for about an hour, I could not imagine how anyone could live in such a place for an extended period of time. The room has somewhat of a kitchenette. There is a single basin dish sink, a microwave, a mini-refrigerator, a two burner cook top, a one cup coffee brewer, and a very limited supply of dishes. All of these items were found to be dirty and we did not use any of them because of this.
The bathroom had been recently remodeled. It has a laminated floor. I found a couple of areas where the rubber floor molding had been pushed back into the wall creating a gap between the flooring and the wall molding. The toilet seat was very lose, the shower curtain was not long enough, and there were cigarette burns on every surface of the bathroom.
The beds were awful. They were hard and one of the mattresses had a torn place where the springs were poking out the side of the it. The television was an old tube model that had a terrible picture. Finally, there was a small table but only one chair and the television set atop a three drawer chest that felt like it would fall to pieces if pushed just right.

I was concerned about this place, because it was cheap. I got here it was beautiful. Very clean, everything I needed was available. The young Chicana girl not only very sweet and helpful, but very pretty. It's a little small but for me it was perfect. I would recomend this place to everyone.

I try to make reservations directly with hotel and ask for rate to compare with what is advertised. I find it annoying when staff starts asking me questions before telling me rate. Once I got through that hurdle things went well in the reservation process. Room was clean, quiet and adequate for a budget traveler. I appreciated having the kitchen to heat up leftover lunch. Hallways could have been cleaner but that wasn't a detriment to my stay.

I booked the room of Crossland Hotel, Tucson through internet website www.extendedstayhotel.com. At that time the rate given to me was $10.99 per day. I booked the Studio Suite 1 double bed for 17 nights from 1/27/2011 to 2/13/2011. I had with me the written confirmation for it with total amount of $186.83. But on 27th January, when i enter the lobby of crossland they refuse to give me the room at this rate. Mr. Dan Goncalvej was there and first he told me that someone has canceled my reservation online which was totally fake as nobody else expect me knows about this. Then when i argued him regarding this then he agreed to give me the room but on higher rates. He told me that it is the company's policy that they can change the room rate anytime even without letting the customer to know about it. I think it is absolutely not done that being such a big company you people do these cheap things to the customer's. If you do not want to give the room on $10.99 rate then why you display this rate on internet. But as i was there in Tucson for gem show and i had no other option left except to get agree to their present rates, so i check-in to crosslands. Because i trusted those people so much that i did not do the booking for me at any other place. But after all this, i will never ever going to stay in extended stay hotels. I will also tell this to all my friends and never stay in extended stay hotels. I will write this complaint matter on all the websites so that the people came to know about it that how thesepeople make fun of their customer's and how they cheat their customers