My husband and I stayed at this Travelodge 2/23/11 to 2/25/11 for the Accenture Match Play golf tournament in Marana, AZ. We drove from Beaumont, CA right after we got off work on the 23rd. When we were about halfway there, I called the Travelodge to let them know we would be arriving quite late (definitely after midnight) and they shouldn't give our room away. The woman who answered the phone confirmed our reservation and asked if we requested a smoking room. After I said I would never book a smoking room, she said that is what is on the reservation, but she thinks a non-smoking room might be available.
We arrived at about 12:30am. The hotel lobby was not open at that time. We had to conduct our business through a security window while standing in the cold. The woman mentioned speaking to me on the phone earlier and confirmed they had a non-smoking room for us. Our room had a Non-Smoking sign on the door, but the room smelled horrible when we stepped inside. We were exhausted after a whole work day and the long, seven-hour drive; we just brushed our teeth and went to bed. In the morning, we asked about changing rooms, but there were no rooms available. We were up early, spent most of the day out, and didn’t return to our room until late. Either we got used to the awful smell, were too tired to care, or they did something to get rid of it, but our room didn’t smell as pungent when we returned that evening.
The second night we were there, other hotel guests were very noisy, sat in their rooms with the doors propped open talking to people as they walked by, and hung around in the common areas and parking lot. This gave the impression that this hotel has a weekly/monthly, flop house rental plan. We didn’t feel unsafe (we’re both trained to take care of ourselves), but the “regular” guests are certainly an unsavory looking/acting group of people.
For the past 10 years or so, I have never officially “checked out” of a hotel; I just leave the room before the check out time. I had a feeling I needed to let the hotel know we were leaving. I went into the lobby and gave “Ravi” our room number and told him we were leaving. He looked at something, said everything is paid for, and no I don’t need to sign anything.
On March 11, I checked my credit card statement: Travelodge charged $103.52 to my credit card!!! I called Travelodge to speak to the manager/owner and was told to call back in about an hour. When I called back, I spoke to Ravi (the same person who I spoke with when we checked out). After I explained I had booked and paid through Hotels.com and was charged an additional $103.52 by Travelodge, he asked if I had called Hotels.com. Why would I call Hotels.com? They aren’t the ones who charged me after I already paid for the room! After going around with him for about 15 minutes and telling him I was going to dispute the charge with my credit card company if he didn’t credit my account, he said he would submit the credit to my credit card. I found it interesting that Ravi never apologized for THEIR error and continually tried to blame it on Hotels.com. It seems like this is a common practice for this Travelodge. These days many people simply make their credit card payments without carefully checking credit card statements. Who knows how many times they have gotten away with double charging guests. Check your credit card statement to make sure Ravi hasn’t stuck his hand in your wallet and made extra charges to your credit card!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC