I agree with the other posts of this hotel. Front desk staff was friendly, rooms were clean, beds very comfy, rooms - noise free. Very pretty facility.

The problem I had was with the restaurant. We were at this hotel as part of a soccer tournament. I have to admit, the hotel was overrun with young soccer players. The restaurant staff was obviously feeling this stress.

We were running abit late in getting to our game, so I sent my two daughters ages 13 and 11 down ahead of us to get started on breakfast - whch was supposed to be free with our hotel package. They were turned away because they were not accompanied by an adult. They told me the hostess was very irritated and rude to them. When we joined them 10 minutes later and were seated, our waitress started in right away on the fact that we may or may not have free breakfast and she would have to check our room package. I don't even think she greeted us. We told her we weren't concerned with cost, that we just needed to get some breakfast into our soccer player. We complained to her about how the hostess had treated our girls and she reported it to the manager. After sitting there awhile, we decided we didn't need to eat there and left. Upon leaving, we overheard the hostess complaining to the manager that my teenager was too young to be in the restaurant alone....and "where was her mother?" I was really insulted. We were ten minutes behind our kids. I had believed this to be a safe environment and knew many of our team's soccer parents were already in the restaurant and lobby area. We decided to pay for breakfast that day and the next elsewhere.

I frequently stay at Hilton and Hampton Hotels with our soccer team, This is the first time I have ever had a problem with the way we were treated.

We headed down from Phoenix for a two night stay in Tucson, and definately made the right choice in hotels. Room was comfy, great breakfast buffet for Hilton Honors members, but the best part was the lobby! Glass elevators took you up and down the atrium space with a spectacular view of the nearby mountains. For a city hotel this was great, would stay there again, sorry we did not have more time in Tucson.

We were greeted enthusiastically by front desk staff. From then on, we knew we had found a gem. Rooms were clean, beds were divine - white cotton bedding, lovely light down comforters, thick terry robes and slippers, puffy down pillows, pillowtop mattresses like sleeping on a cloud. We enjoyed the friendly helpful staff, the views on the glass elevator looking out onto the mountains, the pool and sun deck were exquisite. Convenient to Culvers - walk across the parking lot, a very good IHop - breakfast - good mall across the street. In a neighborhood area where we walked every day and enjoyed a peaceful retreat. Highly recommend this place!

I had considered the Tucson Hilton East for a prior trip, but rejected it because of the relatively high price. But last minute searching for an 8-day trip in December turned up a real bargain on the Hilton website but nowhere else: a standard room nearly half the normal rate, with the option to upgrade to the Executive 7th floor for just a few dollars more. This was a great deal: fruit/waffles/hot dish for free on the executive floor, or half-off the larger buffet downstairs, plus 2 free drinks and hors d'oeuvres in the evening [Friday's ribs were all the dinner I needed]. Also robes, slippers, and turn-down service. And the benefit of a seventh floor view of the mountains and surrounding area.

The staff are wonderful, the pool and spa were at just the right temperature for December, and the location is great if you want the East Side: close to Park Place Mall and a variety of restaurants, both chain and local. And the beds are divine.

On the downside: the rooms are fairly standard hotel rooms with little or no "sizzle." The bathrooms are up-to-date but cramped [although the towels were truly thick]. The 1980's glass atrium remains a spectacular space, although the awful red carpet with the dowdy pattern clashes terribly.

On the whole, I prefer the rooms and grounds at the Westward Look, but then they are a bit remote and can be pricey unless you grab a sale. And the pool at the Westward Look is a bit too cool in the winter [that's a priority]. So if you get the right deal, the Hilton Tucson East can strike an excellent balance between price and amenities