This hotel has it all. top notch steakhouse, well appointed rooms with incredible views, and friendly staff. It was so relaxing on the patio with the fire pits, having a drink with friends watching the sun set. The few downsides to this location were the under equipped fitness center for a hotel of its caliber, and the location. Great facility overall.

This is an update to my previous review. It was very disappointing to return to this gorgeous property last month. It has an amazing location and is a beautifully maintained property with lovely rooms, but right now I have no plans to go back. We certainly did not receive the same level of service as during our previous two visits. When we checked in I requested a room with an iron-railing balcony because last time I had a room with the stucco enclosed balcony which obscured some of the view. I was told there weren't any such balconies - not that there were none available, just that there were none. So we opted to take a regular room with no balcony. After we got to our room and unpacked, I went for a walk around the property and sure enough, I saw that there are in fact dozens of rooms with iron-railing balconies (just as I had remembered from previous stays). So I stopped at the desk and asked the same woman why we couldn't have one of those, and she told me that she misunderstood my request at check in. To her credit, she showed me an available room and offered to help us move me to it but it was in the other building and would have been a hassle to pack everything up again and move. I do wish we had made the effort to change rooms, however, because our room had the very strong odor of cigarette smoke coming in through the vent. It was horrible and made it impossible to sleep and really ruined the stay. We ended up checking out a night early. On top of that, the wonderful restaurant Primo on the lower level, was closed even though all the promo info for it was visible in the hallway. We tried to go the first night and discovered it was closed. The next night we called the front desk and were told it was open, so we went. Nope - it was closed. How could the front desk people not know if the main restaurant is open or not? We enjoyed this resort so much in our previous stays. I do wonder if it is under new management or something. It was a fabulous place once.

I was going to write a review stating that I thought the property was lovely but that guests are overcharged for items that should be included, but then I was attacked by bedbugs. I spent two nights at this resort. After the first night, I woke up to find some bites on the back of my neck, but I had an all-day interview, was quickly distracted, and didn't think much of it. The second morning, however, I woke up with bites all over my arms, on my hand, all over my middle back, on my ear, etc. I went to reception to check out and the clerk automatically physically recoiled when I showed her the bites on my arm, neck, and hand. She told me that she would take $25 off my bill (worked out to about 50 cents a bite) and turned to another clerk and said, "She has bedbugs." He suggested that she call the assistant manager. The assistant manager asked me if I would like to change rooms; I informed her that I was checking out. She said that she would call some sort of maintenance individual. I told her that I was heading to the airport and she asked me to wait a few moments. About 10 minutes later, this individual showed up and gave me three tiny sample packets of anti-itch cream. In the most insulting moment of the whole situation, he inquired if I thought I was "allergic" to something. I responded that they were clearly bug bites. He asked if I wanted them to check out my room, as if this was doing me some kind of favor. I responded that since I was leaving, I did not care what they did, but I would recommend it, since I was sure that other guests would be equally displeased. As I was fleeing to the parking garage so that I would not miss my flight, I realized that I had left my phone charger in my room. I ran back and the room has already been torn apart (clearly the staff knew that this was no "allergy"). I then had to proceed to other interviews in other cities with these visible bug bites. My first stop involved staying with a friend in her apartment and hoping that I was not bringing bedbugs to her apartment. She did not have an in-apartment clothes dryer to kill possible traveling bugs and besides, much of my clothing was silk or suit-related (due to interviews) and dry clean only. I did purchase a bedbug spray at Bed Bath & Beyond (thereby spending most of my $25 "discount") and am hopeful that that did the trick. Overall, I was very disappointed by how this whole fiasco was handled.

This hotel is one of my favorites, I have been here a few times and I love the location, the style and the overall feel of this place. I have been fooled by the JW Marriot name in San Francisco but in Tucson they hit it out of the park. This place is good for business and pleasure, in the summer time it is a great place to be as the property has a water park perfect for the family. In the winter time it is a good place to be because of the christmas themed lobby and the giant tree outside is perfect for picture taking. You won't be dissapointed.