I stayed here for a week and it was fine for what I needed but not a hotel I would choose to vacation at with my family. It definitely shows signs of wear and lack of caring. For example, they must have changed out the shower rod at some time. They installed the new rod in a different position and left the holes from the last shower rod unfilled. The bathrooms always surprise me how SMALL they are!!! The "armoire" and drawer unit is literally falling apart due to wear. It looks and functions poorly as drawers are broken so they are tough to open. The living room area of the room is decent and it's nice to have a refrigerator. Took a glass (plastic) of wine out to the firepit by the pool to sit with friends one night and was kicked out. Even though it is in the pool area, the fire pit is considered part of the restaurant so you have to purchase wine from them. Whatever.

I stayed at the Sheraton Tucson January 13 - 15 and while there were many positives, the stay was marred by poor service by the Hotel Front Desk Manager. To be fair, I wanted to list the pros and cons. Pros - bed was very comfortable, decent breakfast, free parking, nice pool area (kids had fun). The staff at the restaurant were very nice and accommodating. Now for the cons - I requested an upgrade, which was denied, the room was very small for a suite, it was near impossible to move comfortably in the bathroom. The phones were filthy (phone cord was covered in dirt) and the main issue - the front desk manager was extremely rude. I paid $175 per night (included breakfast) but I don't believe it was worth that much. I have stayed at the Westin La Paloma (understood that it is a different category in SPG) but the experience was very different. I have been a loyal Starwood member for many years but for the first time I considered staying outside of the SPG network. Hopefully if enough people provide constructive feedback, management will consider making some much needed changes.

I'm not sure where they spent millions renovating this place. The room itself was acceptable but dated and in need of minor maintenance. The rest of the hotel (except the lobby) was very dated, run-down looking and dirty. The bed was comfortable enough but the sheets were stiff and crinkly and the comforter weighed about 20 lbs. The bathroom was tiny, the exhaust fan was falling out of the ceiling the faucet at the sink was leaky and we had to call maintenance to unclog the toilet. The fitness room has cardio equipment only and flat, dirty exercise balls. For the $50 Priceline deal this was all ok, but full price would have been a rip-off.

this hotel is good for the price. The property is great, with a nice jacuzzi and pool outside w courtyard, but the rooms are not quite up to par with most starwood properties.