Stayed overnight for a basketball game last weekend. The Hotel lobby is nice. Other than that this was a very old and very disappointing hotel. The TV in the room had to be 20 years old. Could barely make out anything you watched. The toilet was clogged so we called maintenance and the young guy couldn't unclog it, said "we'll have to deal with this later?" And never returned? Luckily we were heading out and didn't need to use it again. The Shower had no pressure at all. I usually have positive stays at Sheratons just not this time.

This was clearly a sad little motel in its previous life. Now it's a sad little hotel with a fancy name. You know what they say about putting lipstick on a pig.

Worst part of the stay: The master heating/ac unit is controlled by the hotel staff/lobby, so you won't actually have complete control of your room's climate. You can turn the heat up all you want, but it won't do anything until the entire hotel's system agrees to it, and apparently it's on a very random timer.

Second worst part of the stay: It is LOUD outside. My tip (if you HAVE to stay here like I did because it's sold out everywhere else for the gem convention) -- ask for a room that DOESN'T face Speedway. The crosswalk there (Speedway & Campbell) beeps incessantly, and I found myself slowly going postal through the night.

The only reason I gave them 2 stars instead of 1 was because of the complimentary bottle of water in the room. I find this to be such a generous gesture considering 99.9% of hotels will charge you $5 per bottle of water you break into (in my case, usually under a drunken moment of weakness). I did a bedbug check and things were kosher, so for a place like this, that almost warrants getting an extra star. That was such a sad statement.

Other than that, my bedspread was pockmarked with cigarette burns (no cigarette smell though, thankfully), though I was hit by a toxic cloud of cheap air freshener when I first walked in, which prompted me to open all the windows immediately.

Upon arrival, the front desk person wouldn't get off her personal call until someone from the back final realized they had a customer. Be aware that this hotel is very old, and the rooms show their old age. It is clear you pay for location at this hotel as you can find much better hotels for a more reasonable cost. They turn off the A/C so if your room is stuffy, you get to open hotel window to a very busy road. i had asked for someone to deliver toothpaste to my room as I forgot to pack and and it never showed up. The parking area feels as if your car is likely to be broken into at any point in time so get there early for the well lit areas. I came down for a sporting event, and was told there was a happy hour before the game but someone must have been late showing up because it never opened. I won't be at this hotel again.

I expected far more from a Four Points Sheraton.
The hotel is so horribly dated, that whatever positive attributes it has are completely clouded by the fact that it looks like it hasn't been updated since the late 1800s. (Okay, that's an exaggeration -- but it's bad.)

Kudos to the front desk guy Heber who welcomed me in. But he was the only one at the desk with four people waiting to check in and the phone ringing as well. He did a great job.

Getting off the elevator and walking to your room is a really sorry sight. Claustrophobic, pale yellow walls and carpet from the 1950s. You can't help but gasp "Seriously?"" with a sense of foreboding as you walk toward your room.

The room is also a relic... and I kept thinking about the previous writer who had somebody else's shower hair coming up in their sink. Completely believable. My shower struggled to drain, so I was standing in fetid bathwater (thankfully, my own) for most of each shower.

The bed wasn't bad, I gotta give them credit for that. And yes there's free internet in the room, but you have to be connected via ethernet. So it's not actually wifi -- it's internet without wifi.

So the bed is fine and the windows barely open to allow air. The heating/ac unit was also a relic from the 50s. I looked out on the pool -- and in the 3 days here I don't think I saw anyone use it. It might help if they replaced the $14 plastic chaise lounges from K-Mart with something a bit more pleasant to sit on.

Look, it's not the worst hotel in the world. This hotel would be okay if you were paying $59 a night. But I paid $100, and that price was a "20% Discount for prepaying nonrefundable" and so I kept kicking myself for not reading tripadvisor before I made my nonrefundable reservation.