I have been staying at this hotel for over 20 years each Christmas Eve and Christmas Night. Wyndham took it over 6 moths ago> I would assume with a new owner, there would be improvements. Loosk like the only thing they did was replace the hall carpets. We like it for its location, free parking and its melancholy but soothing views of the Providence Harbor. We don't like its thin walls. This time, we really didn't like the whole place. I would think with new owners, the whole atmosphere would change and the staff would be refreshing. Maybe my folly. I could still hear other conversations and the room was dated but the bed and room were comfortable and clean. The kicker that makes us question if we will come back was the Christmas morning breakfast. Althought it appears they kept the old staff as we recognized the server from previous years, they just didn't care about quality or service. Eggs Benedict came without meat and was cold. The server said they were out of canadian bacon when this was brought to her attention. She said the meal would be on the house, but we weren't looking for that. We were looking for a hot, decent meal. We never saw her again after she brought my husband the (cold) sausage subsititute he had to ask for. It made us question the whole quality control of the whole place.
Room Tip: Ask for a room overlooking the harbor far away from other guests or at least an end room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 January 2012
Thank you for taking the time to share your feedback about your stay at our hotel and for being a loyal guest for over 20 years! I apologize that your stay did not meet your expectations, especially over the Christmas holiday. Rest assured that we will address the service issues you experienced during your stay with us. There have been various upgrades since our Wyndham conversion from a Radisson. We have a new fitness center with brand new state of the art Precor exercise equipment including free weights, treadmills, stationary bikes and elliptical machines. We also have a brand new bedding package, new HD TV’s w/ HD channels, upgraded high speed wireless internet, Bath & Body works spa amenities, Wolfgang Puck & Starbucks coffee amenities and a new restaurant menu for both breakfast and dinner – just to name a few. Please know that we will take your feedback to heart and rest assured that we will do everything within our power to ensure guest satisfaction. Thank you again for being a loyal guest for so many years. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC