Romantic Riversongs's cancellation policy is fairly typical for a quiet mountain town that has approximately four very good months to make enough money to carry over the rest of the eight months with operating funds to pay staff even during the quiet season.  Our cancellation policy, like other country inns and hotels has a longer cancellation period because bookings tend to be far in advance of the high season. And when that season hits, it is often difficult to rebook a room in just  a short period of time. That was the case with this guest. Initially, they cancelled their reservation and then later rebooked the room. At the time of making their reservation our cancellation policy was explained clearly by staff and an email confirming the particulars of their stay.  The cancellation policy was also sent to them as well.  Later in the second reservation, they called to tell us that they "may" need to cancel, but still wanted to keep their reservation.  Finally, canceling their reservation with less than 21 days notice as the season was winding down did not give our staff enough time to rebook the room for the guests.  The guest called the Inn repeatedly as the reservation date was approaching.  They were checking to see if we were successful in rebooking the room.  As time went on they became verbally abusive to the staff, one of our staff was driven to tears with the encounter.  They also had others to call to check on the status of the room to see if it had been rebooked.  In spite of the pressure on my staff, I know that they tried their best to rebook the room for them. I am truly sorry that they were not able to experience the magic that is RiverSong.

It has become increasingly fashionable for many people not to honor their commitments.  The evidence of stress is well known in the lodging industry. But now more than ever people need a refuge from the insanity of a contentious world.  A place of peace, the healing of nature , and by being greeted by warm and caring staff.  One has only to read the many joyful comments from our past guests on this site as well as others to see that this Inn has been a place of fond memories for more than 25 years.

As Thanksgiving approaches, Sue and I are grateful for the many wonderful guests that have contributed to our joy of owning this beautiful country Inn in the Colorado Mountains.