We have stayed a couple other times in Estes Park with average satisfaction, but not this time! We were looking to book a B&B with another couple from out of state who had never been in the mountains. From our first conversation with Sheila on the phone when we were looking at different places, we knew this was the one. When we pulled up, the outside of the B&B looked very welcoming and Sheila was at the door to greet us...talk about customer service! The living area was open and inviting with a living room, fireplace, flat screen TV, Wii, computer with printer, and a movie selection to rival Blockbuster's! The bedrooms were each equipped with a king bed, stocked mini fridge, climate control, TV, and charming decor. Even though it was cold outside, we were excited about the hot tub out back, which didn't disappoint! Sheila literally thought of everything you could possibly need, from separate towels for the hot tub to music playing throughout the house to shampoo and body wash in the showers! The breakfast the next morning was nothing short of amazing starting with Sheila's carefully constructed yogurt parfait, followed by homemade breakfast pizza and pumpkin chocolate chip bread. Since we didn't know exactly where to take our out of state friends, Sheila gave great ideas and directions. We couldn't have asked for a better weekend getaway. First class all the way, we will definitely be back for a much longer stay!