“Health Dept. should get involved!!!”
We go to Estes once every summer for a couple of days. Upon arrival we chose this motel because of location, and the boys liked the pool. When you go into the room, it appears well maintained, and clean. Don't let the first impression fool you. The first evening, the boys took their showers, and had gotten water on the floor. I put a towel down to clean up the water, and much to my surprise, the towel was as black as the pavement outside!! YUK!!! The next morning, I noticed a room at the end being cleaned. There was NO mop present, nor did they have a vaccum. So, it was quite obvious they only replace towels, and make the beds. They didn't even empty the trash in the room! My concern led me to inspect things in the room closer, only to find an inch of dust on top of the headboards of the beds! Then to add to the experience, the room next to us was occupied by someone who obviously works for the motel, and they went in and out of the room at all hours, slamming the door constantly, which made getting any sleep out of the question. This motel should be turned in to the health dept. and be inspected, as the rooms are NOT sanitary, or safe.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 August 2010
Management was never informed about the problem at the time the customer was here. After seeing the review, checked the room and found no problem. We do not use mops to clean the bathroom which is impractical. The housekeepers get on their hands and knees to clean the floors with scrubbling bubbles. If only we had been informed about the noise as well, we could have done something about it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC