We have stayed at Nicky's many times over the last 10 years and it was always a pleasant experience. It used to offer good value at a good price. Well, last weekend was a real shocker. As we drove in we could tell that the place had not been kept up even from the outside. It looked really warn and tired. Our room was supposed to have two queen beds but actually had one queen and one full size bed (not big enough for two). The air conditioner and heater were about 6 inches from the pillows of the bed, so right in your face as you tried to sleep. And the heater could not be turned off completely. So in the middle of the summer you'd be sleeping with heat in your face. We heard other people complaining about this at breakfast so we know it was not just our room. The staff told us it was just the pilot lights that remained on, and brought us a floor fan. The sheets on the bed were ripped and crumpled and looked like they'd been chewed up and spit out. We did a check for bed bugs and didn't find any. But they have covered the mattresses with plastic and every time we rolled over we woke each other up because of the loud crinkling of the plastic. There was mold on the shower wall that started sliding down during my shower, and mold on the inside of the shower curtain liner. And there were cobwebs with attached insects in the corners of the bathroom floor. The worst part was at checkout when we put our keys on the counter and the owner, who had never seen us before, said "thanks" and never lifted her head up. We said we'd like to talk to her for a minute, she looked at our key number and said," Oh, I heard you had some complaints last night, I know all about it" and that was it. She refused to talk with us, turned and walked away. We were very polite in our request for a fan the night before and she had no reason to behave this way, besides the fact that she didn't even know who we were when we entered the office. Not a great way to treat your customers! We will never return to Nicky's. Nicky's restaurant is owned by her ex husband and not financially connected to the hotel anymore. The staff in the restaurant were nice and polite and the food was ok.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 May 2011
Hi, I am the owner of Nicky's Resort. I would just like to say that you have the incorrect owner information and I would like to clear that up. Owner information is not to be given out for that exact reason; it is usually incorrect. Also, the plastic on the beds is to prevent bed bugs and to protect our guests from coming in contact with anything they don't want to. It is to promote cleanliness because not all guests are very cleanly with the beds. Also, the air conditioning is above the bed on the wall so the only way it could have blown at your face is if you sat completely upright to sleep. I also would like you to know that we have never had mold in our showers because they get cleaned after every guest's stay. I just wanted to clear those facts up so people are not misled. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC