I stayed at the Crossland Economy Studios for two weeks upon first moving to Albuquerque. In my second week, I had to leave town on business, and returned to discover that the door of my room had been left open for two days. Not merely unlocked, but visibly open to the parking lot - I didn't even have to turn the handle to open the door, let alone use the key card. This room was on the ground floor of the hotel, open to the parking lot, next to the laundry room - and hotel security failed to notice that the door of the room was open for 48 hours with no lights on inside. I was incredibly fortunate not to return to find all of my possessions missing.
Upon returning to the hotel and discovering that my room was apparently being used as an open house, I spoke with the hotel management about the problem. After investigating the keycard reader on my door, they determined that the room had been open since Wednesday morning when housekeeping visited (it was Friday afternoon). I moved out immediately, and the hotel manager was kind enough to offer me one free night's stay in exchange for leaving my room open for 48+ hours. What a deal!
Further discussions with people at corporate headquarters resulted in numerous apologies and promises of contact from people higher on the food chain. Several weeks later, I received a phone call from a regional manager, who informed me that there was no pleasing me and implied that I had been unreasonable to be angry about the situation, as nothing had been taken.
If you're willing to accept this level of service from a hotel, I highly recommend the Crossland Economy Studios. For my part, I would feel safer leaving my possessions in a locker at the bus station and sleeping on a bench.
- Crossland Economy Studios Albuquerque
