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Quality Inn & Suites Downtown – reviews, photos

2.0 of 5
411 McKnight Ave NW, Albuquerque, NM 87102
Hotel amenities
Quality Inn & Suites Downtown
Quality Inn & Suites Downtown
Quality Inn & Suites Downtown
Quality Inn & Suites Downtown
Quality Inn & Suites Downtown
Quality Inn & Suites Downtown
Ranked #41 of 145 hotels in Albuquerque
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    17
    14
    4
    8
    7
Date Rating
San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
“"I'll stay because of the service!"”
5 of 5 stars Reviewed 24 December 2011
1
person found this review helpful

I was in a rush making my reservation, and chose this hotel because of the price. I have always been impressed with Quality Inns and I didn't think twice about this hotel. The location is very convenient because it is right off of I-40 and just up the road from the hotel is the I-40 and I-25 intersection. Although the city has blocked one of the hotels entrances, there are many one way streets around the hotel that make it difficult to get to. Other than that, the stay was wonderful!
I did get what I paid for, the rooms were not fully up to date, but they were great for comfortable stay. The breakfast was filling and the pool was great as well as the complimentary shuttle service that brought me to and from the airport. I did have a problem with the internet, but the young man Nick at the front desk was more then helpful!
I have never been at a hotel with such a excellent staff. Any questions I had, the front desk made sure I was fully accommodated for. They ensured my stay was the best that it could be. Thank you for the great service!

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Exceptional staff and a peaceful night's sleep!”
5 of 5 stars Reviewed 3 November 2011

In addition to having an airport shuttle, the staff at this Quality Inn was intent on making our brief stay enjoyable. They recommended restaurants (all had great food), dropped us off in Old Town so we could wander around, picked us up and took us to another restaurant and then took us back to the hotel. Everyone there was very professional, the breakfast was above par, and the rooms were quiet...what more could we ask? We found a great $9.99 airfare from Denver, so we "ran away" for a few days...it was perfect! Can't wait to go again.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Teressaks for Albuquerque
Ask Teressaks about Quality Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbQuality, General Manager at Quality Inn & Suites Downtown, responded to this review
11 November 2011
Thank you for taking the time to complete the survey! We really enjoyed your company and glad that you were able to take advantage of our services. I am grateful to you for taking the time to share your experience during your stay. We wish you well on your travels and hope to meet again.
Hash Patel G.M. and all the staff
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Oklahoma City, Oklahoma
1 review
“Bitterly dissappointed!”
1 of 5 stars Reviewed 5 October 2011

~ We generally love the Quality Inn chain of Hotels , so we didn't give this one a second thought when making our reservations. I admit we waited a little late to secure a room but we did say that we wanted a Non-smoking room and that didn't happen. I knew from the moment my husband handed me the key cards that it was not going to be a good night. In a previous review someone mentioned the cracked tile in the elevator , that has not changed , it was dirty and smelled very musty and UN kept all the way to the room, well the room was not any better, we had burn holes in our bedding, the carpets looked like they have never been cleaned, the decor was 90's or even earlier. IN need of MAJOR updates. I am not particular about decor as much as I am the room being clean. The towels were so thin you could read a newspaper through them. BAD BAD experience!!! So bad that I slept in my long jeans and a long sleeve shirt.. I did not want the sheets to touch my skin!!! My husband is 100% disabled vet and we are 100% tax exempt NATION wide, the hotel clerk did not even bat an eye in informing us that they charged tax to everyone in NM. Well little does he know that my bill is on the way to the Veterans Dept. and they will be fined up to $500.00, We have had other clerks tell us the same thing in our travels but they would usually talk to upper mgt. and realize that we knew what we were talking about. We have also had others that would not give us the break but work with us in other ways. Not even once have I desired to turn them in, but in this case I'm going to!!! We had stayed in a Country Inn and Suites the night before for the exact same price and the accommodations were top notch! and it was actually a suite with 2 flat screen TV's. It is making us think twice before staying at a Quality Inn again.. .this was most def. Lack of Quality inn.

Room Tip: Stay Away, that would be my greatest tip.
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  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Timi M about Quality Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbQuality, General Manager at Quality Inn & Suites Downtown, responded to this review
11 November 2011
Thank you for taking the time to complete the survey. We apologize that we were not able to meet your needs. Hash Patel GM.
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1 review
“Wonderful staff and very centralized great price and service”
5 of 5 stars Reviewed 18 September 2011 via mobile

I stay at this quality inn frequently the staff is great and the facilities are very well kept. You have access to a 24 hr gym and the pool and spa are well kept. The shuttle service to the airport is a plus which is just one mOre convience to the stay. The morning is accomAnied by a full breakfast and the morning paper. I stayed here for 9 days while on business and is definitely a great value with exceptional service. When in Albuquerque and looking for a great place with a central location to I40, I25, and downtown this it!!! Thanks for a memorable stay.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mlesassier about Quality Inn & Suites Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbQuality, General Manager at Quality Inn & Suites Downtown, responded to this review
11 November 2011
Thank you for taking the time to complete the survey! Our staff tries to go the extra mile to please every guest and were glad you appreciated our efforts. I am grateful to you for taking the time to share your experience during your stay. We wish you well on your travels and hope to meet again.
Hash Patel G.M. and all the staff
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Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Good for an overnight stay”
2 of 5 stars Reviewed 29 August 2011 via mobile
1
person found this review helpful

Offers all the basics - hot breakfast, pool, friendly staff, comfortable bed. Two points: poor soundproofing-we could easily hear room upstairs; although the hotel is described as 'downtown' it is in fact located a good 10 minute drive from downtown Albuquerque.Moreover, there are no amenities close by (at least none that were readily apparent).

  • Stayed July 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rsixtysix about Quality Inn & Suites Downtown
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Additional Information about Quality Inn & Suites Downtown

  • Quality Inn Downtown
  • Quality Inn Albuquerque
  • Albuquerque Quality Inn
Address: 411 McKnight Ave NW, Albuquerque, NM 87102
Price range (per night):* INR3,523 - 4,138

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