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Hotel Albuquerque at Old Town – reviews, photos

3.5 of 5
800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Hotel amenities
Offers & Announcements
Free food and beverage credit
Hotel Albuquerque at Old Town
Hotel Albuquerque at Old Town
Hotel Albuquerque at Old Town
Hotel Albuquerque at Old Town
Hotel Albuquerque at Old Town
Hotel Albuquerque at Old Town
Ranked #16 of 145 hotels in Albuquerque
4.0 of 5 stars 316 Reviews
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316 reviews from our community

What travellers say about this hotel
  • Very nice(14)
  • Cafe Plazuela(7)
  • Q bar(5)
  • Room service(5)
  • Friday night(4)
  • Friendly and helpful(4)
  • Front desk staff(4)
  • Parking lot(3)
  • Good food(3)
  • So comfortable(3)
Traveller rating
    166
    83
    38
    14
    15
Only show reviews for Family (59) | Couples (108) | Business (104)
Date Rating
Washington, DC
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Good, but excellent?”
3 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

In town for a conference, we stayed here because of the location. The hotel is good, with a decor that is quaint, if not overdone. You could film a Mexican movie set in the 40's in the cafeteria. The rooms are good, but with noisy window AC units. And my pet peeve: you have to crawl under the desk to connect your gadgets. Internet service is free, but unsteady. Food is good and staff are very friendly. So, it's good overall, but the Tripadvisor Certificate of Excellence at the reception ... Where did that come from? There is a case of ratings inflation

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
“Important”
1 of 5 stars Reviewed 23 January 2012

My stay at the hotel Albuquerque was the worst stay in a hotel that i ever had the hotel was dirty they don't accomadate handicap people what so ever the staff was very rude and the food made me sick

Room Tip: The holiday inn is way better i dont suggest staying at this hotel
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  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristelle Siarza, Public Relations Manager at Hotel Albuquerque at Old Town, responded to this review
27 January 2012
I apologize for the concerns you had during your stay at the Hotel Albuquerque at Old Town. We appreciate all feedback and i would be happy to discuss these items with you further. I can be reached by calling the Hotels main phone number. Regardless, we want you to know that your concerns will be addressed so that upon your next visit, we will more than meet your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A Gem in Old Town Albuquerque”
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

We drive thru Albuquerque at least twice a year from AZ to MN and have never stayed in the area before - That may very well change. This hotel is fantastic: nice sized rooms, great hotel grounds, the staff was very friendly and helpful and the food in the restaurants was outstanding. What more could you ask for! BTW - Old town and the museums are within a couple of blocks are well worth the day. The hotel is located 2 blocks off I-40 and within a mile of the I-25 and I-40 intersection.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ny
1 review
1 helpful vote 1 helpful vote
“Quite please.”
4 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

Stayed there for a wedding. Got there a couple hours before regular check in. The desk staff was great by getting us checked in early. Room was nice with a good view of Sandia mountains. Unfortunately the sound proofing was less than ideal. And the plumbing could use improvement. Getting shower temperature was a problem. If you're looking for night life the Q-bar delivers. Would stay again.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Mexico
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Great Location and Beautiful room”
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We really enjoyed their New Years Eve package. The room was AMAZING, The beds were Soooo comfortable, the view was AMAZING, The Service - AMAZING!! It was a real treat for my husband and I. We will be back to enjoy a "Staycation" in the near future...Thank you to all of the staff, your hotel is beautiful!

Room Tip: Ask for a room facing South!
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Albuquerque at Old Town

  • At Old Town Albuquerque
  • At Old Town Hotel Albuquerque
  • Hotel Albuquerque Old Town
Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Price range (per night):* INR6,207 - 11,967

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