Hotel was nice - staff assisted me when I arrived before check-in, feeling tired. Sheets really cheap & scratchy - not in keeping with nice room. Shower had to run a long time for hot water - wasteful.

Went to Albuquerque for business. Hyatt gold member and stay with Hyatt whenever possible, so I figured that the Regency would be the place to stay. unfortunately I was proven wrong!

Reception:
I arrived at 7pm, you would have thought it was 2am. No bell or doorman. One person working at reception. Line 5 deep and suffered an interminable wait to get a room.

Room:
Although I asked for high floor I received a room on a mid level floor. But that was ok because the elevator service was slow during the entire stay. Got to the room and was delighted (not) with the spartan appointments. The room was large and largely empty. One desk, no coffee table, sitting chair and a light five feet away. The desk/work area has insufficient electric outlets for work area (hey management maybe you can issue an extension cord upon checkin!!!) Oh, and there was a wonderful view facing a parking lot and radio tower.

Fitness room:
Read my prior reviews, I use the fitness facilities everywhere I go. This trip was no exception. Located through locked doors and requiring a walk to get to this Hyatt fitness room was spacious with variety and pretty recent vintage equipment. Other enjoyable amenities - a big plus for this property is the sauna but there is no pool in the winter (although when going to the fitness club you are tempted with the locked doors and paper sign saying 'pool closed')
The fitness area smelled mildly or mildew and feet. Would prefer to have a chlorine smell, but whenever I was there a staff member was wiping the place down.

Restaurant/Bar/Food:
Starbucks on ground floor with most of the usual foods. The Forque restaurant had a few good Southwest cuisine options for dinner, the lunch options were not as appealing. Bar staff in both lounge and restaurant was mediocre. Be aware there are very few options nearby. Get ready to travel in the town.

I'd definitely pass on this hotel unless you were going to the convention center immediately accross the street.

P.S., they charged me for the room water although I did not drink it. (wise to that trick)

Stayed here on our last night of our NM trip to be near the airport for our early departure flight. Did not seem like it was located in the best area...they charged for parking...about $14.00 or so. Hotel seem outdated. Went to our room and there was hair and good a portion of it on the bathroom floor and also in the shower drain. Room was kinda worn too. Went down to the front desk and told them about this. They said they would have someone come up right away and clean the entire room. They also gave us 2 free drink vouchers at their lobby/rest. bar which we used. And, so they did clean the room. After that, we went into Old Town Albuquerque and hade a very nice evening...though it was not really what I expected it to be.

All in all, after the hair issue, we felt rather creepy staying in the room. We would not stay here again.

This property upon arrival you are greeted with great professional individuals as you pull in for valet service. Valet attendants are there to meet you and assist you with courtesy and respect. All the front desk attendants are professional and expeditious at check-in. After check-in and you arrive in your room, the front desk attendants do follow up with a phone call to see if your room is okay. Further, the hospitality service from the restaurant to the lounge is very professional. Always greeted with a smile. Internet service is wireless so, this helps without the hassle of having to have your laptop plugged in to a internet port consistently in the rooms giving you the freedom to roam around the room with your computer.

The nightly room rate and charges are fair. Overall guest service is without a doubt one of the best I have experienced in Albuquerque, New Mexico. Highly recommend this property for both business or the occasional weekend getaway trip.