I would not stay here again and would not recommend this hotel. Both days we had only 2 small hand towels in the bathroom. No wash cloths, no towels. The first day, my husband asked the maid down the hall for towels. The second day, no maid in site so we called the front desk at 7:30 a.m. She assured me some would be up shortly. At 8 , I called back to the front desk and she said "ooooo, okay, I'll call them again." At 8:45, my husband called back down to the front desk and she told him that "they were having issues in the laundry room and no towels would be available until 10 a.m." At 9:30 a.m., they brought 3 slightly damp towels to us as we were walking out of the room. I asked to speak to a manager before leaving the hotel and the front desk told me there would not ba manager on duty until the next day. I called Holiday Inn Customer Service and she apologized and assured me that a manager would call me on my cell phone with a few hours. 3 days later and I'm still waiting on a phone call. Don't waste your money at this hotel. Or any Holiday Inn for that matter.... It's obvious they could care less about providing good customer service.
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn
