We stayed here during the balloon fiesta. The room was about average, but the advertised high speed internet was not working. Even though I asked about it at check in, no mention was made that it wasn't working. After trying to get online with no results, I went to the desk and was told the high speed was down. It was down during my entire stay, had to use dial-up! The clerk said she was not authorized to make rate adjustments, and of coarse, the manager wasn't in!
Another problem was the maids would knock, then without waiting for a response, just walk on in! The first time, my wife was in bed, the second time, I was sitting on the edge of the bed and could not get to the door before the maid was walking in!
My wife had complained to the front desk about the maid situation, but I guess they didn't care. Then at check-out, we were to get double room credits towards a free stay, but they were out of stamps! I received some stamps in the mail the other day, but not the double amount.
I will not stay here again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
